Rosie Lee
Clearwater,FL
Summary
Dynamic Loan Ops Integrity Specialist with proven expertise at Valley National Bank, excelling in CRA, HMDA compliance verification, booking and quality assurance. Adept at operational streamlining and effective communication, I consistently enhance workflow processes and ensure accurate loan booking, driving efficiency and compliance in a fast-paced environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Loan Ops Integrity Specialist
Valley National Bank fka USAmeriBank
St. Petersburg, Florida
12.2011 - Current
- Identified, collected, and verified HMDA data; generated comprehensive HMDA packet for Federal Reserve submission.
- Collected CRA data, confirmed reportable items, and prepared CRA packet for Federal Reserve submission, ensuring compliance and accuracy.
- Ensured compliance with CRA and HMDA regulations related to documentation of denied and withdrawn loans.
- Verified denied and withdrawn files across Consumer, Commercial, Residential, and Secondary Loans.
- Communicated with Lending Assistants, Underwriters, and officers to obtain required information on CRA and HMDA matters.
- Booked various loans including Commercial, Consumer, Residential, SBA 7a, SBA 504, Syndicated, and Participation accurately.
- Balanced loan transactions and funded loans promptly while managing wire inputs.
- Facilitated cross-departmental communication to enhance operational efficiency and service delivery.
- Conducted quality assurance testing on new software applications to verify functionality and compliance with operational standards.
Senior Certified Teller
Branch Banking and Trust
St.Petersburg, FL
01.2010 - 01.2011
- Oversaw vault operations to secure cash and valuables
- Completed daily reports to ensure accurate tracking of branch operations
- Updated and maintained logs to support compliance and operational integrity
- Managed account maintenance to ensure customer satisfaction and account accuracy
- Cross-sell products to customers
- Certified and notarized documents for clients
- Prepare shipments and order cash for the branch
Customer Sales & Service Representative
Wachovia Bank/Wells Fargo
Palm Harbor, FL
01.2007 - 01.2010
- Open/Close accounts
- Established relationships with new clients to expand customer base
- Assisted customers with banking inquiries and transactions
- Cross-sold banking products to enhance customer experience
- Achieved highest deposit performance among tellers
- Earned top referral performance rating among tellers
- Achieved top performance in solutions and checking referrals
General Manager
Keytop Inc. DBA Wings
Clearwater, FL
01.2001 - 01.2006
- Scheduled and managed 15 employees to ensure efficient store operations.
- Managed an annual purchasing budget of $450,000.
- Evaluate, negotiate and purchase merchandise
- Recruited and trained new employees to enhance retail operations and customer service.
- Served as primary contact between store management and vendors.
- Participate and represent the company at trade shows
- Updated and maintained employee and customer information in database.
- Executed clerical tasks, including filing and data entry, to maintain organized workflow.
Education
Paralegal Certificate -
EduTech Centers
Clearwater, FL01.2005
General Studies -
St. Petersburg Junior College
Clearwater, FL01.2001
Skills
- Loan accuracy
- CRA verification
- Quality assurance
- Workflow automation
- Centrax software
- Horizon software
- Salesforce CRM
- Microsoft Excel and Word
- Operational efficiency
- Continuous improvement
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Effective communication
- Organizational management
References
- Slava Maty, 847-814-1105
- Heather Gomez, 484-818-2860
- Pat Plascia, 727-251-6364
Languages
Russian
Full Professional
Certification
Paralegal
Timeline
Loan Ops Integrity Specialist
Valley National Bank fka USAmeriBank
12.2011 - Current
Senior Certified Teller
Branch Banking and Trust
01.2010 - 01.2011
Customer Sales & Service Representative
Wachovia Bank/Wells Fargo
01.2007 - 01.2010
General Manager
Keytop Inc. DBA Wings
01.2001 - 01.2006
Paralegal Certificate -
EduTech Centers
General Studies -
St. Petersburg Junior College