Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rosie Leide

Allen,TX

Summary

Passionate and thorough account and customer service professional with nearly 8 years of experience in managing relationships, providing high-level support in educational environments, and anticipating customer needs. Proficient in active listening, project management goals, handling confidential documents, and streamlining workflows. With my proven track record in account management and sales, I have completed independent and ream tasks to contribute to the company's overall performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Child Care Center Teacher

Kiddie Academy of Allen
04.2024 - Current
  • Increased student collaboration by developing group projects and team-building activities.
  • Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
  • Promoted a positive classroom environment by establishing clear expectations and fostering mutual respect among students.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Guided students to develop social, emotional and physical skills.

Customer Service Representative

Valor Intelligence Processing- NTTA
08.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Housekeeper

The Maids
02.2022 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Adhered to professional house cleaning checklist.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.

Education

High School Diploma -

South Elgin High School
South Elgin, IL
05-2015

Skills

  • Health and safety
  • Positive reinforcement
  • Customer service
  • Problem-solving
  • Time management
  • Team collaboration
  • Active listener
  • Verbal and written communication

Certification

  • Licensed Insurance Agent/Broker - Texas Department of Insurance.

Timeline

Child Care Center Teacher

Kiddie Academy of Allen
04.2024 - Current

Customer Service Representative

Valor Intelligence Processing- NTTA
08.2023 - 04.2024

Housekeeper

The Maids
02.2022 - 03.2023

High School Diploma -

South Elgin High School

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Rosie Leide