ROSIE LOPEZ

Managed daily basic cash transactions including deposits and loan payments, verifying cash and cashing checks within limits and maintaining a cash drawer that consistently reflected 100% accuracy. Supported customers in opening new accounts (checking or savings)and guided them through the process.
Assisted customer with account inquiries and resolved issues promptly,ensuring high customer satisfaction. Resolved account discrepancies while ensuring a 99% reduction in fraudulent activities.

Perform great customer service greeting customers, offered help, answered questions regarding products and company policies. Build relationships with Tech Sales Associates and Mobile Consultants in mobile stores. Organized racks and shelves to maintain store visual appeal,engage customers and promote specific merchandises (Cellphones & Accessories.) Engaged with customers on the sales floor to sell mobile phones, data plans, and other wireless services to customers by explaining features, demonstrating products, and helping them choose the best options based on their needs, all while aiming to meet sales targets within a retail setting.

Managed cash register operations, ensuring accurate transactions and efficient checkout processes. Assisted customers in finding clothing items that suited their body type and personal style. Handled product returns and exchanges, maintaining a fair and consistent approach while upholding store policies.
Contributed to visual merchandising efforts, ensuring appealing displays that enhanced the overall shopping experience. Collaborated with fellow sales associates to create a positive and cohesive team environment.
Provided exceptional customer service, addressing customer needs and resolving issues promptly and effectively.