Rose Mannino

Cared for family member. Managed money, assisted with daily living, cleaned the environment, prepared meals, provide transportation, attend medical appointments, and other duties as needed. Family member recently passed away.

• Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
• Increased customer service success rates by quickly resolving issues.
• Maintain member confidentiality and follow all HIPAA guidelines.
• Ability to meet quality assessments standards and call monitoring requirements.
• Maintain Call Center standards for performance and productivity.

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.
• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Maintained high level of professionalism and discretion when dealing with guests.

• Processed guest check-ins and check-outs following procedures for fast turnover.
• Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
• Handled customer complaints to satisfy and retain guests.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Participated actively in staff meetings and contributed to the development of new policies and procedures to improve guest services.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.