Rosie Noma'aea
1770 N Green Valley Pkwy, Henderson,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Recreation Leader
City of Las Vegas Parks, Recreation & Cultural Affairs
05.2023 - Current
- Supervise and plan summer camp activities and field trips
- Plan, organize, and direct programming and activities to meet the needs of the community
- Build trust in the ability to resolve issues and ensure customer satisfaction
- Provide leadership, guidance, and support to participants and staff
- Supervise and create part-time staff schedules to accommodate center needs
- Train new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Develop positive and productive relationships with kids, parents, and staff.
Call Center Specialist
City of Las Vegas Office of Strategic Services
07.2022 - 05.2023
- Helped to create apositive experience with those coming in contact with the City of Las Vegas
- Built trust in the ability to resolve issues and ensure customer satisfaction
- Processed payments for multiple departments in various programs
- Promoted an atmosphere of a team among coworkers through positive reinforcement and encouragement.
Customer Service Representative
City Of Las Vegas Parks, Recreation & Cultural Affairs
10.2005 - 07.2022
- Created a positive and safe environment to ensure exceptional customer experience by addressing customers' concerns, demonstrating empathy, and resolving problems on the spot
- Managed front desk operations: which included maintaining part time staff schedules and performing staff training as needed.
- Performed regular inventory, ordered and distributed office supplies while adhering to the allotted department budget
- Cross-training experience as a Recreation Leader which included overseeing summer camp, create and instruct sports skills and dance classes.
Education
No Degree - Family And Human Services
Brigham Young University - Idaho
101 E Viking Street, Rexburg Idaho 8346005.2027
Certificate for Marriage, Family & Human Relations - Family and Human Studies
BYU Idaho
101 E Viking Street, Rexburg Idaho 8346007.2023
Skills
- Ability to communicate
- Creative problem solver
- Friendly, Positive Attitude
- Team management
- Strong organizational skills
- Team building
- Sports knowledge
- Staff Scheduling
- Customer and Service-Oriented
- Recreation Programming
Career Development
BYU Pathways Worldwide
August 2021 - August 2022
Websites
Volunteer Work Experience
Comfort Hospice Care, Las Vegas, Nevada
January 2017 - January 2020
- Listened to patient's concerns
- Provided time to caregiver for self-care
- Engaged in patient's hobbies by playing board games and/or their other interests
Timeline
Recreation Leader
City of Las Vegas Parks, Recreation & Cultural Affairs
05.2023 - Current
Call Center Specialist
City of Las Vegas Office of Strategic Services
07.2022 - 05.2023
Customer Service Representative
City Of Las Vegas Parks, Recreation & Cultural Affairs
10.2005 - 07.2022
No Degree - Family And Human Services
Brigham Young University - Idaho
Certificate for Marriage, Family & Human Relations - Family and Human Studies
BYU Idaho
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