Rosie Ricks
Madison,WI
Summary
Proficient professional of security management, safety management and food service management. Professional that is successful at overseeing enforcement of security and safety, employee training, optimizing team performance and increasing customer satisfaction. Bringing along my certification and Correctional Officer Training for D.O.C. Wisconsin also safe serve Managers License. Professional with dynamic attention awareness and payment management. Effective at communicating and meeting the company's needs with upbeat and knowledgeable service. Bringing over 8 years of versatile experience. Always focused on maximizing business success by capitalizing on great customer service and service opportunities. Who’s ready to grow my skills in every way!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Organizer
Clean Energy
Madison, Wisconsin
09.2023 - 05.2024
- Collaborated with stakeholders to ensure successful completion of projects on time and within budget
- Monitor progress of all projects and provide reports to senior management on a regular basis.
- Maintain accurate records of each campaign including data entry, tracking results.
- Lead and direct canvassing team to ensure successful completion of assigned tasks.
- Manage budgets effectively, staying within allocated limits while maximizing potential returns from campaigns.
- Provide support for fundraising activities such as door-to-door solicitations or phone banking initiatives.
- Ensure compliance with safety regulations while out in the field conducting canvasses.
- Organize and coordinate canvassers' daily routes, ensuring maximum efficiency in reaching target areas.
Sales Manager
Mad City Windows
Madison, WI
11.2022 - 05.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Prospected for new business using databases and other strategies to generate sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
COVID-19 Swabber
COVID Clinic Inc
Madison, WI
12.2021 - 06.2022
- Worked indoors/outdoors of all MMSD schools in extreme cold or heat to screen, swab, and greet incoming visitors and school staff for COVID-19 testing guidelines.
- Screened employees and visitors using specific protocol and non-contact infrared thermometers.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Documented data in designated system to present to client upon and after testing..
- Sanitized work area and sterilized equipment and instruments to comply with protocols.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Obtained swab samples for analysis for PCR test at lab/Exact Science. Dropped off patients swabs to nearby Exact Science lab company..
Correctional Officer
Department of Corrections
Madison, WI
04.2021 - 10.2021
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities. Conducted physical and remote visits for in person and on Zoom app.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments at UW and St. Mary's hospital, funerals, work, and court hearings.
- Inspected cells and conducted random searches of common areas.
- Detected potential threats and quickly defused conflicts using my attention,
Pawnbroker
Pawn America Inc.
Madison, WI
07.2020 - 01.2021
- Appraised items, including jewelry, firearms and electronics to determine product value and authenticity.
- Recorded details of each loan or sale transaction, including model number, brand and customer contact information.
- Trained newly hired employees on store procedures, delivering continued coaching to help with task prioritization.
- Handled payments and deposits, including large amounts of cash securely for annual revenue-producing business.
- Checked identification for every individual bringing in merchandise and verified against police stolen item database.
Ambassador, Guest Services
Clear
Chicago, IL
06.2019 - 02.2020
- Achieved sales goals by implementing targeted selling strategies.
- Guided potential customers through sign up and registration processes to deliver smooth onboarding.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Communicated with customers about Clear offerings, including policies, restrictions and refund policies.
- Recommended merchandise to customers based on needs and preferences.
- Coached employees on sticking to budget designed by guest services manager.
Food Service Operations Manager
E&ES
Chicago, IL
06.2018 - 01.2020
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Adhered to all company food, safety, quality and sanitation policies.
- Supervised staff preparing and serving 100 meals per day.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
Food Service Manager
St. Joseph Hospital
Chicago, IL
07.2018 - 09.2019
- Established and managed effective controls for labor and inventory costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Adhered to all company food, safety, quality and sanitation policies.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
Custodian
Aramark
Chicago, IL
08.2016 - 06.2017
- Raked leaves, cut and watered grass and picked up garbage to maintain grounds.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
Artist
Chicago Hot Glass Inc.
Chicago, IL
09.2015 - 12.2015
- Designed inspiring concept art while maintaining accurate sales and architectural standards.
- Worked alongside entire development team in energetic and creative environment.
- Consistently met schedules and deadlines for all illustration projects.
- Created series of art pieces and advertised and sold to potential customers.
Education
High School Diploma -
Midwest High School
Chicago, IL06-2011
Skills
- Security Management
- Persuasive Negotiation
- Law enforcement
- Data management
- Training and coaching
- Processing payments
- Merchandise appraisals
- Sales Projections
Certification
- ServSafe
- Field Monitor Training - 5 years
Timeline
Organizer
Clean Energy
09.2023 - 05.2024
Sales Manager
Mad City Windows
11.2022 - 05.2023
COVID-19 Swabber
COVID Clinic Inc
12.2021 - 06.2022
Correctional Officer
Department of Corrections
04.2021 - 10.2021
Pawnbroker
Pawn America Inc.
07.2020 - 01.2021
Ambassador, Guest Services
Clear
06.2019 - 02.2020
Food Service Manager
St. Joseph Hospital
07.2018 - 09.2019
Food Service Operations Manager
E&ES
06.2018 - 01.2020
Custodian
Aramark
08.2016 - 06.2017
Artist
Chicago Hot Glass Inc.
09.2015 - 12.2015
High School Diploma -
Midwest High School
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