ROSIE SALT
Amazon Pharmacy
Herriman,UT
24
years of professional experience
Compassionate support professional experienced in problem-solving and guiding individuals through challenges. Demonstrates strong communication, relationship-building, and conflict resolution skills. Currently pursuing an Associate of Science in Family and Human Services at BYU-Idaho, focused on empowering youth and families.
Work History
Customer Service Associate
1 Year- Supported customers with prescription orders, billing questions, copays, and account concerns, clearly explaining available options to enhance understanding.
- Researched customer needs and guided individuals through stressful or confusing situations with patience and professionalism, ensuring a positive experience.
- Updated customer records accurately while protecting confidential health and personal information.
- Documented customer interactions and account updates according to company procedures.
- Collaborated with team members to resolve customer concerns, facilitating connections to appropriate support for effective issue resolution.
Front End Assistant / Cashier / Membership
9 Months- Fostered positive member relationships by assisting with purchases, returns, memberships, and account inquiries.
- Guided members in understanding options and making informed decisions based on their needs.
- Resolved customer concerns calmly, pursuing practical solutions in a fast-paced environment.
- Processed cash, debit, credit, and check transactions accurately.
Member Service Representative
7 Months- Assisted military members with credit card account inquiries, ensuring timely and effective resolution.
- Researched account issues and explained solutions in a clear, understandable way.
- Ensured accuracy of account documentation and adherence to established procedures for compliance and efficiency.
- Trained new employees on customer service standards and account procedures, enhancing team readiness and performance.
Collection Representative
6 Months- Collaborated with customers to assess financial situations and create tailored payment arrangements.
- Navigated challenging financial discussions with respect and a focus on finding viable solutions.
- Documented account details and payment histories accurately to ensure clarity and compliance.
Customer Service Representative / Receptionist
1 Year 8 Months- Assisted customers with inquiries, scheduling appointments, and resolving day-to-day issues to enhance overall satisfaction.
- Supported daily office operations by managing administrative tasks and delivering exceptional customer service.
- Trained new employees on office procedures and customer service standards to ensure consistent service delivery.
Customer Service / Sales
1 Year 2 Months- Guided customers through product inquiries and purchasing decisions to enhance satisfaction.
- Clarified product features and promotions while training team members on effective communication.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - Family and Human Services
Near Completion
Skills
Customer Support
Customer Relations
Customer Advocacy
Customer Education
Documentation
Operational Support
Relationship Building
Team Training
Active Listening
Conflict Resolution
Problem Solving
Communication
Goal Setting
Confidentiality
Timeline
Customer Service Associate
Amazon Pharmacy
02.2025 - 02.2026Read More
Front End Assistant / Cashier / Membership
Costco Wholesale
04.2022 - 01.2023Read More
Member Service Representative
Teleperformance
12.2014 - 07.2015Read More
Collection Representative
Dollar Financial
07.2008 - 01.2009Read More
Customer Service Representative / Receptionist
Synchronizing Mastering Service
10.2006 - 06.2008Read More
Customer Service / Sales
Feature Films
03.2002 - 05.2003Read More
BYU-Idaho
Associate of Science from Family and Human Services
Read More