Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Central Valley OB/GYN Medical Group
Timeline
Hi, I’m

Rosie Zuniga

Fresno,CA

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.

Experienced non-medical Care Provider offering 5 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
years of professional experience

Work History

Private Care

In Home Care Taker
10.2018 - 09.2020

Job overview

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

DIRECTV

Bussiness Manager
04.2010 - 01.2019

Job overview

  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Mattress Firm

Assistant Manager
05.2015 - 02.2018

Job overview

  • Greeted guests in with friendliness and professionalism.
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Provided accurate and effective product solutions to customers and promoted sales.

Pep Boys Auto Parts & Service

Sales Associate
03.2009 - 03.2012

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and warehouse department for use in Store and Customers equipment.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Engaged with customers to effectively build rapport and lasting relationships.

Footlocker

Sales Associate
05.2005 - 01.2008

Job overview

  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Education

Valley High School
Las Vegas, NV

High School Diploma

UEI College - Fresno
Fresno, CA

Medical Assistant from Medicine
11.2022

Skills

  • Progress Documentation
  • Bandage Care
  • Quality Program Protocols
  • Housekeeping Duties
  • Patient and Caregiver Education
  • Medication Administration
  • Meal Planning and Preparation
  • Home Visits
  • Client Documentation
  • Household Chores

Accomplishments

  • Achieved 100% insurance through effectively helping with Medical Billing.
  • Collaborated with team of 2 in the development of Child education solutions for coming mothers.
  • Translated and Interpreted for nurse and Medical Assistants that needed help.
  • Filed and sorted documents on a daily basis for Patient education.
  • Cleaned and put away tools from autoclave.
  • Went in with nurse for procedure when needed.
  • Input information on scanner for documentation for health education.

Languages

Spanish
Native or Bilingual

Central Valley OB/GYN Medical Group

This was a 500 hr internship and I was very pleased to work where I felt needed. This was a place to be well diverse 

Timeline

In Home Care Taker

Private Care
10.2018 - 09.2020

Assistant Manager

Mattress Firm
05.2015 - 02.2018

Bussiness Manager

DIRECTV
04.2010 - 01.2019

Sales Associate

Pep Boys Auto Parts & Service
03.2009 - 03.2012

Sales Associate

Footlocker
05.2005 - 01.2008

Valley High School

High School Diploma

UEI College - Fresno

Medical Assistant from Medicine

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Rosie Zuniga