Rosieland Smart-Moore
30966 Dover St Garden City,MI
Summary
Committed jo-seeker experienced in managing high-volume incoming calls, accurately documenting customer inquiries and providing timely solutions. Strengths include strong verbal communication skills, ability to multitask and work under pressure. Previous roles have demonstrated dependability, adaptability and commitment to providing top-notch customer service, contributing greatly to improved customer satisfaction rates.
Overview
9
9
years of professional experience
Work History
Cashier
Kroger
Westland, MI
02.2024 - 05.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Home Care Coordinator
New Era Home Care
Southfield, Michigan
07.2015 - 08.2018
- Provided support to department heads by coordinating resources and personnel, as needed.
- Developed an effective system for tracking customer inquiries and complaints to ensure timely resolution of conflicts.
- Acted as a primary contact person between the doctors, nurses, physical therapists, and clients, resolving any disputes that arose during home visits or miscommunication during phone calls.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Resolved customer inquiries and complaints.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams.
Education
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Customer Relations
- Time management skills
- Daily Reporting
- Complaint resolution
- Customer communications
- Documentation And Reporting
- Verbal and written communication
- Professional phone voice
- Calm disposition
- Answering questions
- Logging call information
- Communicating with clients
- Problem-solving skills
- Resolving issues
- Providing customer support
- ID Verification
- Inbound and Outbound Calling
Timeline
Cashier
Kroger
02.2024 - 05.2024
Home Care Coordinator
New Era Home Care
07.2015 - 08.2018
Some College (No Degree) - Criminal Justice
University of Phoenix
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