Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Eser

Glendale,CA

Summary

Reservation Manager with over 23 years of experience in hotel reservations, front desk operations, and guest services. Demonstrated expertise in rate and inventory management, OTA and GDS platforms, and corporate and group bookings. Recognized for strong communication skills and a proven reputation for reliability, accuracy, and delivering exceptional guest service.

Overview

23
23
years of professional experience

Work History

Reservations Manager

Coast Anabelle Hotel
01.2003 - Current
  • Manage daily reservations and front desk operations
  • Oversees room inventory. rates, and availability across OTD and GDS
  • Handle corporate accounts, group blocks, and promotions
  • Coordinate with sales, accounting, and hotel leadership
  • Resolve guest concerns to ensure high satisfaction
  • Train and support front desk and reservation staff


Education

Bachelor of Arts - Banking And Finance

Far Eastern University
Manila, PI

Skills

  • Front desk operations
  • Rate and Inventory Control
  • Guest Relations
  • Corporate and Group Bookings
  • Project management software proficiency
  • Professional email correspondence

Timeline

Reservations Manager

Coast Anabelle Hotel
01.2003 - Current

Bachelor of Arts - Banking And Finance

Far Eastern University