Rosio Diaz
Orlando,FL
Summary
Proficient store management dedicated to hiring top-notch servers and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem solver with proven team building and management success. Bilingual speaker.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Costumer Service/Sales Associate
Corona Cigar Company
Orlando, FL
01.2024 - Current
- Answered incoming telephone calls to provide store product, service information and precise details on products, prices, and services
- Processed transactions using a point-of-sale system.
- Engaged customers in friendly, professional dialogue to determine needs. Built relationships with customers to encourage repeat business
- Performed routine stock audits to ensure accurate tracking of inventory levels.
- Worked with fellow sales team members to achieve group targets.
Manager
Little Greek
Orlando, FL
12.2022 - 12.2023
- Coached, mentored and trained team members in order to improve their job performance. Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency. Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership during times of organizational change or crisis situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with all applicable laws, regulations, industry standards.
Bartender-server
A Fuego Restaurant
Cape Coral, FL
09.2022 - 11.2022
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items. Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in training new servers.
Education
BBA - English
University of Pedagocical Sciences
Cienfuegos, Cuba07-2010
Skills
- Staff Management
- Schedule Coordination
- Budget Control
- Sales Techniques
- Team Leadership
- Financial Management
- Cross-Functional Team Management
- Customer Relationship Management (CRM)
Certification
- CPR Certified
Accomplishments
- Graduated summa cum laude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Costumer Service/Sales Associate
Corona Cigar Company
01.2024 - Current
Manager
Little Greek
12.2022 - 12.2023
Bartender-server
A Fuego Restaurant
09.2022 - 11.2022
BBA - English
University of Pedagocical Sciences
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