Mechai Meadows
Bend
Summary
Dynamic Customer Service Manager with proven expertise at Hobby Lobby, excelling in staff training and product knowledge. Recognized for enhancing customer satisfaction through effective issue resolution and team leadership. Skilled in cash handling and persuasive communication, driving sales promotions and fostering inter-department collaboration to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Costumer Service Manager
Hobby Lobby
Bend
09.2022 - 07.2025
- Managed customer inquiries and resolved issues effectively.
- Trained and guided team members on customer service best practices.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated and authenticated returns, exchanges and voids.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dishwasher
south bend bistro
Bend
07.2019 - 09.2021
- Operated dishwashing equipment efficiently to maintain cleanliness standards.
- Organized and sorted dirty dishes for optimal washing and drying processes.
- Conducted routine cleaning of dishwashing area to uphold hygiene practices.
- Assisted in training new team members on proper dishwashing procedures.
- Maintained organized storage of clean dishes, utensils, and kitchen equipment.
- Followed safety protocols while handling hot water and cleaning chemicals carefully.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Sanitized surfaces after each use following standard sanitation practices.
- Followed all safety guidelines while handling sharp objects like knives or forks.
Education
High School Diploma -
Bend Senior High School
Bend, OR06-2020
Skills
- Customer service training
- Product knowledge
- Staff training
- New hire training
- Sales promotion
- Customer service
- Cash handling
- Staff management
- Persuasive
- Product and service solutions
- Inter-department collaboration
- Research
- Effective workflow management
Timeline
Costumer Service Manager
Hobby Lobby
09.2022 - 07.2025
Dishwasher
south bend bistro
07.2019 - 09.2021
High School Diploma -
Bend Senior High School
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