Daniel Eduardo Malic Escobar
King Of Prussia,PA
Summary
- Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
- Server management professional prepared to excel in this role. Demonstrated ability to optimize operations, enhance customer satisfaction, and lead efficient teams. Known for strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in conflict resolution, resource allocation, and staff training with results-driven approach.
Overview
4
4
years of professional experience
Work History
Costumer Service
VXI Call Center
Guatemala
11.2021 - 01.2022
- Account: BDF
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Handled inbound calls, addressing client concerns effectively and efficiently.
- Collaborated with team members to improve service response times and customer satisfaction.
- Resolved escalated issues through effective communication and problem-solving techniques.
Costumer Service
Conduent Call Center
Guatemala
02.2022 - 11.2023
- Account: Royal Caribbean
- Streamlined account management processes for improved efficiency and customer service.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Evaluated data to identify trends and determine customer service needs.
- Serviced high volume of calls while providing excellent customer service.
- Maintained standards of quality, timeliness and productivity.
Bartender & Supervisor
Sirocco
Palm Spring, CA, Estados Unidos
12.2023 - 06.2025
- Account: Palm Spring CA
- Supervised daily bar operations, ensuring smooth service and adherence to quality standards.
- Trained and mentored new bartenders on drink preparation and customer service excellence.
Server, bartender
Charkols Brazilian steak house
Estados Unidos
06.2025 - Current
- Account: Server, bartender
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction with dining experience.
- Managed table settings and ensured cleanliness in dining areas to enhance guest comfort.
- Assisted in training new servers on menu offerings and proper service techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Full Stack Engineer Software
Truecoders
King Of Prussia, PA01.2026
Skills
- Call center customer service
- International customer service
- Customer service training
- Training and mentoring
- Goal oriented
- Staff management
- Strategic planning
- Operations management
Personal Goals
Establish and consolidate myself in a company that gives me job stability, apply my experiences and knowledge in the administrative and operational areas of the company, develop professionally for the good performance of the assigned functions.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Server, bartender
Charkols Brazilian steak house
06.2025 - Current
Bartender & Supervisor
Sirocco
12.2023 - 06.2025
Costumer Service
Conduent Call Center
02.2022 - 11.2023
Costumer Service
VXI Call Center
11.2021 - 01.2022
Full Stack Engineer Software
Truecoders