Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Aldrete

Corona,CA

Summary

Dynamic customer service professional with a proven track record at Oh My Juice, enhancing client satisfaction through proactive engagement and effective problem resolution. Skilled in sales and customer service, I excel in building relationships and utilizing CRM software to boost retention rates. Committed to delivering exceptional experiences and fostering loyalty.

Offering excellent communication and interpersonal skills, with strong desire to learn and grow in customer service. Brings ability to quickly understand and address customer needs, using basic problem-solving and technology skills. Ready to use and develop these skills in Customer Service Field Representative role.

Offering positive attitude and strong desire to learn and grow in customer service environment. Delivers ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop customer service and communication skills.

Overview

14
14
years of professional experience

Work History

Costumer Service

Oh My Juice
05.2021 - 06.2024
  • Provided outstanding customer service, addressing guest concerns promptly and professionally.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
  • Grew repeat client base through effective marketing and customer service.
  • Managed business customer service, responding to requests and concerns promptly.
  • Bolstered client satisfaction by providing attentive customer service during events.
  • Provided exceptional customer service by proactively anticipating clients'' needs.
  • Monitored customer feedback to improve barista performance and customer service.
  • Provided exceptional customer service, resolving client issues efficiently and effectively.
  • Met customer service objectives by providing superior customer service to Spanish speaking customers.

Retention Customer Service Representative

American Media
01.2013 - 05.2014
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
  • Collaborated with team members to implement new strategies for improving overall customer retention.
  • Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
  • Worked closely with other departments as needed to resolve complex customer issues efficiently.
  • Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
  • Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
  • Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.

Costumer Service

McDonald's
11.2010 - 02.2012
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Improved store reputation by consistently offering exceptional customer service experiences.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Built positive relationships with customers by providing exceptional customer service.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Delivered exceptional customer service, addressing concerns and providing product recommendations.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Collaborated with customer service team to achieve seamless customer experience.

Education

Riverside Community College
Norco, CA

High School Diploma -

Santiago High School
Corona, CA
06.2008

Skills

  • Sales and customer service
  • Reliable customer service
  • Client relations and customer service
  • Excellent customer service
  • Customer service and satisfaction
  • Customer service in spanish
  • Customer service support
  • Window customer service
  • Dining customer service
  • Customer service documentation
  • Customer service analysis
  • Call center customer service
  • Retail sales customer service
  • Childcare services

Languages

Spanish
Native or Bilingual

Timeline

Costumer Service

Oh My Juice
05.2021 - 06.2024

Retention Customer Service Representative

American Media
01.2013 - 05.2014

Costumer Service

McDonald's
11.2010 - 02.2012

Riverside Community College

High School Diploma -

Santiago High School

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