Hi, I’m
Rosio Rosas
Baker City,OR
Summary
Goal-oriented Loss Mitigation & Collection Specialist with forward-thinking & resilient mindset. Bringing almost 5 years of experience working to help borrowers with targeted foreclosure or repossession, deferment, & repayment options. Excellent native bilingual verbal & written communicator. Adept at connecting with borrowers to find default solutions.
Overview
4
years of professional experience
Work History
US Bank
MAP Specialist
04.2022 - 06.2022
Job overview
- Acquire information & documentation from borrowers for retention & disposition options
- Learn & abide by all process, policy, regulatory, & compliance requirements
- Facilitate borrowers’ assistance programs by helping them understand available options
- Listen & respond to customer requests, forward necessary information to superiors
- Interpret clients’ needs & introduce services to fit specific requirements
- Utilize multiple word processing, spreadsheet, & database software tools, such as MS Office
Mr. Cooper/Nationstar Mortgage
Foreclosure Prevention Specialist
08.2016 - 06.2020
Job overview
- Awarded a top-ten monthly producer at least 5 times
- Understand borrowers’ default & loss mitigation solutions
- Convey debt solution suggestions/ideas in a constructive, non-judgmental manner
- Process customer payments & apply toward loan balances
- Provide counseling to homeowners, including reviewing financial documents to determine eligibility for mortgage modification and/or other steps needed to prevent foreclosure
- Assist clients in completing loan modification applications; upload all client documents & conduct timely follow up
- Utilize word-processing, spreadsheet, & database software to update borrower accounts; perform timely data entry of all case notes & account updates.
Education
Carrington College
Dental Assistant
2015
Santa Cruz Valley Union High School
HS Diploma
2014
Skills
- Feasibility Reviews
- MS Office Suite, Gmail Suite, & Data Integrity
- Mortgage Processes Knowledge
- Repayment Negotiations
- Collections Proficiency
- Excellent Verbal & Written Communication
- Strong Analytical & Critical Thinking
- Regulatory Disclosure Preparation
- Financial Service Solutions
- Manage Complaints
- Financial History Reviews
- Foreclosures
Soft Skills
- Customer Service
- Patience & Resilience
- Time Management
- Teamwork & Collaboration
- Adaptability
- Resourcefulness
- Self-Motivation
- Negotiation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
MAP Specialist
US Bank
04.2022 - 06.2022
Foreclosure Prevention Specialist
Mr. Cooper/Nationstar Mortgage
08.2016 - 06.2020
Carrington College
Dental Assistant
Santa Cruz Valley Union High School
HS Diploma
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