ROSIO SANDOVAL

• Managed key holder responsibilities such as opening and closing the store, setting alarms
• Delegated work to staff, setting priorities and goals
• Trained, managed and motivated employees to promote professional skill development
• Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions
• Collaborated with management to determine key tasks and delegate to staff members
• Received, scanned, and audit truck shipment
• Successfully process RTV's, KT's, DIF's, and Cycle Counts
• Focused on enhancing guest loyalty program resulting in increased sign ups

• Completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment
• Contributing to an inclusive environment that supports teammates, peers, and the internal and external guests served
• Supporting store management by following process and procedures and completing tasks.
• Drive operational excellence by keeping assigned work area replenished, signed, and faced, and ensuring testers are available.

• Participated in training sessions to stay updated on healthcare policies.

• Managed escalated customer complaints, ensuring timely and effective resolution.
• Ensured that agents complied with applicable laws regarding privacy protection.
• Directed and supervised staff performance.
• Trained and supervised new employees to promote overall team productivity and consistent service.
• Conducted call audits to ensure compliance with HIPPA and

• Communicated with patients to gather intake data, schedule appointments and input medical records
• Boosted department's call-taking rate for patients by managing calls with HIPAA privacy regulations
• Verified demographics and insurance for accurate patient registration in computer system
• Updated reference materials and maintained accurate patient files in epic with regulatory compliance

• Oversaw daily collections and account activities
• Created repayment plans based on account holders' financial status
• Resolved balance errors using accounting services
• Reduced aged accounts by collecting on approximately 120 accounts daily
• Received and submitted payments and applied amounts to customer balances
• Assisted in training new Collection Agents on best practices for collection strategies

• The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively
• Managed inventory control, reducing waste and optimizing stock levels for operational needs.
• Enabled efficient delivery to our guests by leading pickup and ship from store workload
• Set specific goals for projects to measure progress and evaluate end results.
• Lead and coached the team to ensure accuracy and efficiency in all fulfillment processes
• Assisted in the design of planograms to optimize product placement and maximize sales.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Managed visual merchandising, maintaining standards and Elevating customer experience