Sebastian Castro
Apopka
Summary
Meticulous professional with expertise in customer service and food service, recognized for optimizing operations and providing outstanding support, poised to utilize these strengths to elevate customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Food Runner
Gulf Stream Park
Hallandale
12.2023 - 05.2025
- Achieved seamless operations during peak hours by managing multiple tasks efficiently.
- Enhanced service quality through effective communication with cashiers and cooks.
- Maintained organized food court supplies, ensuring timely inventory management.
- Collaborated with colleagues to ensure efficient task completion and operational order.
- Cultivated a supportive work atmosphere by aiding team members to reach collective goals.
- Communicated effectively with team members during busy service times.
Customer Service Representative
Pizza Hut
Dania Beach
08.2022 - 12.2023
- Delivered personalized assistance to customers by understanding their unique needs and preferences.
- Resolved issues swiftly by clarifying problems and determining their root causes.
- Reduced on-hold times by efficiently managing incoming calls.
- Actively engaged with customers to address concerns promptly and escalate when essential.
- Adapted quickly to evolving situations, maintaining a positive service approach.
- Provided comprehensive information about company offerings in response to inquiries.
- Enhanced communication effectiveness through professional handling of suggestions and feedback.
- Focused on providing exceptional support by prioritizing customer service excellence.
- Collaborated with kitchen staff to ensure timely food delivery.
Education
High School Diploma -
Franklin Academy High School
Davie, FL05-2023
Skills
- Inventory management and order processing
- Quality assurance and order accuracy
- Effective communication skills
- Strong work ethic
- Teamwork and collaboration
- Customer relations and engagement
- Problem-solving skills
- Time management and prioritization
- Valid driver's license
- Food preparation expertise
Affiliations
Volunteered to prepare, sort and package food baskets for distribution to homeless shelters
Timeline
Food Runner
Gulf Stream Park
12.2023 - 05.2025
Customer Service Representative
Pizza Hut
08.2022 - 12.2023
High School Diploma -
Franklin Academy High School