Rosis Neopaney
Pittsburgh,PA
Summary
Areas of Concentration Network Administration Software Knowledge Networking, Data Analytics, Network Database Development, Information Security, Customer Service, Networking Hardware Technology, Server Application, Enterprise System and Development, and Information System Administration.
Overview
4
4
years of professional experience
Work History
Retail Associate Manager
Self-employeed
Pittsburgh, PA
01.2023 - Current
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
Front Desk Coordinator
EVEREST HOME CARE
Pittsburgh, PA
08.2022 - Current
- Communicating with customers via phone, email, and live chat
- Assisting customers with questions, and issues resolution
- Identifying trending issues and providing thorough research and documentation of findings
- Coordinating with teams across the business to relay information
- On call duty, responsible for covering the shift if employee call off
- New Hire paperwork, documentation, and office management.
Sort Team Member
Amazon
Pittsburgh, PA
04.2020 - 07.2022
- Sort customers' orders to their final destination.
Customer Service Representative
Walmart
West Mifflin, PA
12.2019 - 10.2020
- Helped customers with their returns and answered their questions about the return policies.
Education
Associate - Information Technology
Pittsburgh Technical College
Oakdale, PASkills
Technical issues analysis
Mac systems
Software diagnosis
Desktop support
Staff training/development
Product development
Effective leader
Employee scheduling
Additional Information
- Hardworking and creative individual in the process of completing an Associate Degree in Information Technology at Pittsburgh Technical College with a concentration in network administration. Reliable employee and student with an excellent attendance record and recognition for performance. Developed strong teamwork and leadership abilities through longtime involvement in the information technology field.
Timeline
Retail Associate Manager
Self-employeed
01.2023 - Current
Front Desk Coordinator
EVEREST HOME CARE
08.2022 - Current
Sort Team Member
Amazon
04.2020 - 07.2022
Customer Service Representative
Walmart
12.2019 - 10.2020
Associate - Information Technology
Pittsburgh Technical College