Rosita DeJesus

• Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
• Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
• Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
• Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
• Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
• Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
• Assisted clients by performing laundry, meal preparation and other tasks.
• Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
• Supported families by maintaining clear communication about their loved one's progress and overall health status.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with daily living activities, running errands, and household chores.
• Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
• Provided appointment management.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
• Facilitated open lines of communication between all members of the caregiving team, contributing to a cohesive support network for the client.
• Prepared nutritious meals tailored to individual dietary requirements, contributing to the overall health of clients.
• Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
• Collaborated with healthcare professionals to ensure optimal client care plans were implemented effectively.
• Ensured safety of clients through diligent monitoring of their physical and emotional needs.
• Developed personalized recreational activities that catered to individual interests, fostering mental stimulation and enjoyment.
• Managed medications accurately according to prescribed schedules, ensuring proper dosages were administered for optimal results.
• Enhanced client well-being by providing compassionate care and companionship.
• Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
• Provided emotional support during difficult times, acting as a consistent and reliable source of companionship for clients.
• Educated clients on wellness practices such as exercise routines or relaxation techniques for improved quality of life.

• Managed the flow of participants during health screening events with a friendly, professional demeanor; communicated effectively with participants of various cultures and backgrounds; assisted with filling out registration forms and ensuring all required materials were available for flu shot events
• Run tests for cholesterol and glucose, blood pressure, body composition, and offer a clinical evaluation of a patient’s important health scores.
• Collaborated with team members to coordinate event logistics, ensuring smooth operations and positive attendee experiences.
• Maintained up-to-date knowledge of industry trends, integrating new methods into the registration coordination process as needed for continued success in the role.

• Demonstrated thorough understanding of survey materials to conduct interviews both in-person and via phone and collect accurate data as required within an assigned geographic area
• Maintained personal payroll records that reflect hours worked, miles driven, and reimbursements for travel and communications claimed
• Completed training as necessary in-person or online.
• Traveled up to 25 miles per day to homes.

• Prepared schedules, assisted clients, and mentored staff
• Made sure needs of all clients were met by staff around the clock when needed.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to home office and the facility.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
• Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.

• Live-in personal assistant- Took calls, scheduled appointments, updated calendar, prepared itinerary and meals; provided personal care assistance, companionship, monitored medication, transported to social events and doctor appointments.
• Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
• Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
• Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
• Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
• Encouraged independence through skill-building exercises tailored to each client''s unique abilities and limitations.
• Promoted a sense of belonging for clients by engaging them in meaningful conversations about their lives, hobbies, or experiences.
• Assisted clients by performing laundry, meal preparation and other tasks.
• Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
• Supported families by maintaining clear communication about their loved one''s progress and overall health status.
• Maintained clean, safe, and well-organized patient environment.
• Assisted with daily living activities, running errands, and household chores.
• Assisted disabled clients to support independence and well-being.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Provided transportation and appointments management.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided reliable transportation for medical appointments, errands, and social outings to support client engagement in the community.
• Facilitated open lines of communication between all members of the caregiving team, contributing to a cohesive support network for the client.
• Established trusting relationships with clients through attentive listening skills and genuine empathy towards their personal struggles.
• Collaborated with healthcare professionals to ensure optimal client care plans were implemented effectively.
• Assisted elderly clients in daily activities, physical transfers and care for incontinence.
• Monitored and reported any changes in clients' physical and mental health.
• Assisted clients with physical therapy exercises.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

• Respond to inquiries and service requests received via phone; coordinate home health care services during non-business hours; report end of shift census of calls; schedule staff members while maintaining composure; retrieve messages via voicemail and returning calls promptly; problem solve emergencies by coordinating all clinical issues with the on-call nurse, and caregivers.
• Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
• Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
• Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
• Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
• Encouraged independence through skill-building exercises tailored to each client's unique abilities and limitations.
• Organized important documents related to healthcare, finances, or legal matters for easy access by clients or their family members when needed.
• Supported families by maintaining clear communication about their loved one's progress and overall health status.
• Maintained clean, safe, and well-organized patient environment.

*As the on-call manager

• Developed strong relationships with clients, leading to increased loyalty and repeat business.
• Collaborated with human resources to refine hiring processes, resulting in reduced turnover rates and improved employee retention.
• Evaluated employee performance regularly, providing constructive feedback and professional development opportunities as needed.
• Monitored industry trends to identify areas of improvement within the organization's service offerings.
• Assisted in the development of company policies and procedures that positively impacted overall operations and employee morale.
• Maintained accurate records of client interactions, streamlining information access for future reference when required by colleagues or management teams.
• Managed on-call schedules for staff members, ensuring optimal coverage during high-demand periods.
• Improved customer satisfaction by promptly addressing and resolving client concerns as an On-Call Manager.
• Mitigated risk by enforcing workplace safety protocols and maintaining compliance with all applicable regulations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Administrator Assistant- Filing, coping, scheduling, sorting mail, maintaining calendars, supplies, organizing, multi phone line, transferring calls, checking and answering emails, as well as adapting to new technology, and taking online courses as provided
• Executive Assistant to DFO- Assisted with correspondence, mail, answer calls, direct calls, filing, coping, set up meeting area’s including show room floor for copy machine demonstrations, vendor, lunch, and clean up
• Facilities Assistant- Maintained supplies, spills, safety, maintained supplies for administration and facilities etc.
• Kept office operations running smoothly by providing effective leadership and administrative skills.
• Supported executive leadership through calendar management, travel coordination, correspondence drafting, meeting preparation, among other tasks.
• Served as a key point of contact between management and employees, addressing concerns promptly and professionally to maintain a positive work environment.
• Collaborated with cross-functional teams to develop strategies for organizational growth, leading to increased efficiency and profitability.
• Streamlined CFO''s daily schedule by expertly managing appointments, travel arrangements, and meeting logistics.
• Reduced administrative workload for the CFO by effectively delegating tasks to appropriate team members when necessary.
• Supported the financial team with accurate document preparation for board meetings, presentations, and reports.
• Acted as a gatekeeper for the CFO''s office by screening incoming correspondence and directing relevant inquiries to appropriate team members.

• Digitize confidential documents via scanning, prioritizing, bookmarking and storing.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
• Improved office efficiency by digitizing paper files and organizing digital records.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Supported staff on special assignments and ad hoc projects.