Rosita Molina
Brockton,MA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Store Manager
Aeropostale
Brockton, MA
05.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
Branch Manager
Golden 1 Credit Union
Sacramento, USA
05.2022 - 03.2024
- Leads overall performance and member service objectives that align with Golden 1's mission, vision, and core values
- Plans, organizes, directs, implements and controls all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures
Store Manager
Tapestry ( Coach )
Sacramento, USA
04.2019 - 05.2022
- Connect, empower and build relationships with customers to drive sales and customer loyalty
- Drove sales by 10% monthly while leading the team in customer service and product knowledge
- Managed the scheduling, recruiting, hiring and training of new store employees
- Managed store and daily cash deposits
Store Manager
Eyeglass World
Sacramento, CA
02.2017 - 04.2019
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Senior Personal Banker
U.S. Bank
Sacramento, USA
05.2016 - 01.2017
- Gain personal relationships with customers and businesses
- Drive sales goals as it relates to accounts and loans by networking and setting up meetings with businesses and personal accounts
General Manager
True Religion Brand Jeans
Vacaville, USA
03.2015 - 05.2016
- Drive top-line sales +20% on a consistent basis while coaching and developing staff to operations and visual merchandising excellence.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Senior Personal Banker
Citizens Bank
Braintree, USA
02.2014 - 07.2014
- Gain personal relationships with customers and businesses
- Drive sales goals as it relates to accounts and loans by networking and setting up meetings with businesses and personal accounts
Store Manager
Charlotte Russe
Braintree, MA
06.2013 - 02.2014
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
General Manager
Chico's FAS
Sacramento, USA
04.2012 - 05.2013
- Create personal relationships with customers to drive Customer Events and traffic
- Develop team to the next level while coaching in the moment and utilizing the company tools to be visually an operationally sound
Store Manager
Express Clothing
Sacramento, CA
07.2009 - 04.2012
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Store Manager
The Limited
Sacramento, CA
07.2007 - 07.2009
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
Store Manager
ANN TAYLOR
SACRAMENTO, CA
07.1999 - 07.2007
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Education
Some College (No Degree) - Business Management
Southern New Hampshire University
New HampshireSkills
- Customer Service
- Operations Management
- Visual Merchandising
- Payroll
- P&L
- Banking
- Recruiting
- Forecasting
- Human Resources
- Retail management
- Risk management
- Performance Management
- Human Resources Management
Certification
- NMLS
- Professional In Human Resources
Personal Information
- Title: Luxury General Manager
- Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Store Manager
Aeropostale
05.2024 - Current
Branch Manager
Golden 1 Credit Union
05.2022 - 03.2024
Store Manager
Tapestry ( Coach )
04.2019 - 05.2022
Store Manager
Eyeglass World
02.2017 - 04.2019
Senior Personal Banker
U.S. Bank
05.2016 - 01.2017
General Manager
True Religion Brand Jeans
03.2015 - 05.2016
Senior Personal Banker
Citizens Bank
02.2014 - 07.2014
Store Manager
Charlotte Russe
06.2013 - 02.2014
General Manager
Chico's FAS
04.2012 - 05.2013
Store Manager
Express Clothing
07.2009 - 04.2012
Store Manager
The Limited
07.2007 - 07.2009
Store Manager
ANN TAYLOR
07.1999 - 07.2007
Some College (No Degree) - Business Management
Southern New Hampshire University
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