Rosita Quamina
Schererville,IN
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues, and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
1
1
year of professional experience
Work History
CUSTOMER EXPERIENCE COORDINATOR
TJX Companies
Schererville, IN
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others.
KEY CARRIER
TJX Companies, TJmaxx
Schererville, IN
09.2023 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience
- Boosted sales performance with consistent promotion of products and services to customers during transactions
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
FOOD PANTRY VOLUNTEER
Purdue University Northwest
Hammond, IN
- Enhanced pantry efficiency by organizing food items and maintaining a clean workspace
- Assisted in food distribution for increased community reach and support
- Contributed to a welcoming environment with compassionate customer service for pantry visitors
- Supported fundraising efforts, raising awareness about the food pantry mission and services
- Collaborated with fellow volunteers to develop efficient processes for sorting and storing donated goods.
Education
Bachelor of Science - Business Management
Purdue University Northwest
Hammond, INHigh School Diploma -
Morton Senior High School
Hammond, INSkills
- Organizational skills
- Food safety knowledge
- Strong communication
- Reliability and punctuality
- Empathy and compassion
- Adaptability and flexibility
- Time management
- Inventory management
- Multitasking capabilities
- Excellent communication skills, both verbal and written
- Promotions understanding
- Opening and closing procedures
- Returns policies
- Store opening and closing
Activities
Women in Business Club
Timeline
CUSTOMER EXPERIENCE COORDINATOR
TJX Companies
09.2023 - Current
KEY CARRIER
TJX Companies, TJmaxx
09.2023 - Current
FOOD PANTRY VOLUNTEER
Purdue University Northwest
Bachelor of Science - Business Management
Purdue University Northwest
High School Diploma -
Morton Senior High School
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