Julianne Mckenna
Wilmington,MA
Summary
Associate of the Quarter (2023 and 2024)
Overview
13
13
years of professional experience
Work History
Customer Experience Coordinator
TJMaxx Companies
Wilmington, MA
10.2022 - Current
Key Holder Supervisor / Hair Stylist
Supercuts
Somerville, MA
08.2012 - 06.2016
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained and mentored new employees.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
Education
Middlesex Community College
Lowell, MACosmetology -
Shawsheen Vally Technical High School
Billerica, MA06.2008
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Feedback collection
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability & Dependability
- Organizational skills
Timeline
Customer Experience Coordinator
TJMaxx Companies
10.2022 - Current
Key Holder Supervisor / Hair Stylist
Supercuts
08.2012 - 06.2016
Middlesex Community College
Cosmetology -
Shawsheen Vally Technical High School