Lydia Blose
Canton,OH
Summary
Results-driven professional with experience in customer experience coordination. Strong skills in teamwork, training, and time management have led to improved service quality and enhanced customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
Massillon, OH
05.2024 - Current
- Developed and maintained customer feedback systems to enhance service quality.
- Coordinated training programs for staff to improve customer interaction skills.
- Analyzed customer data to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to streamline communication processes.
- Implemented strategies to resolve customer inquiries efficiently and effectively.
- Assisted in the execution of promotional events, enhancing overall customer experience.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Crew Member
McDonald's
Canton, OH
10.2022 - 12.2023
- Delivered exceptional customer service by accurately taking and processing orders.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Collaborated with team members to streamline service during peak hours, enhancing efficiency.
- Assisted in training new crew members on operational procedures and company policies.
- Managed inventory levels by restocking supplies and minimizing waste during shifts.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Implemented best practices for cash handling and register operations to improve accuracy.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
No Degree - Nursing
Stark State College
Canton, OHHigh School Diploma -
Ohio Virtual Academy
Maumee, OH05-2025
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedure
- Experience optimization
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking Abilities
- Calm and professional under pressure
Timeline
Customer Experience Coordinator
TJX Companies
05.2024 - Current
Crew Member
McDonald's
10.2022 - 12.2023
No Degree - Nursing
Stark State College
High School Diploma -
Ohio Virtual Academy