Rosita Torres
Columbus,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service, team leadership, and certification outreach. Proven track record of managing teams, developing content, and driving organizational success. Adept at coaching and guiding associates to achieve career goals and meet firm standards.
Overview
14
14
years of professional experience
Work History
Certification and Outreach Specialist
Columbus Urban League
09.2022 - Current
- Assist business owners in 18 Ohio counties to obtain state certifications (MBE, WBE, VBE, EDGE) through thorough documentation review
- Maintain client data via Salesforce
- Manage weekly newsletter through Constant Contact
- Coordinate social media marketing for program participants
- Coordinate and facilitate educational events both in person and virtually
- Partner with internal and external entities to enhance program outreach
Contributing Writer
ColumbusBlack.com
04.2010 - 01.2023
- Composed articles on various lifestyle topics for a specific demographic in Columbus, OH
- Managed website via Wordpress including digital copy publishing and digital ad management
- Coordinated email marketing via Mailchimp and Constant Contact
- Promoted articles and events through social media platforms like Twitter and Facebook
- Served as a liaison for various projects and provided a social presence to promote company events
Premier Services Section Manager – Advisor Compensation
Morgan Stanley
09.2020 - 09.2022
- Lead the Advisor Compensation desk by coaching and developing service professionals, and delegating responsibilities
- Managed teams using systems such as Salesforce, NICE, Tableau, and Contact Dashboard
- Achieved organizational targets for daily, weekly, monthly, and annual obligations
- Fostered and leveraged working relationships with business partners
- Contributed to ongoing improvement initiatives and manage projects addressing senior leadership, business partners, or client needs
Content Developer
Morgan Stanley
10.2019 - 09.2020
- Created, managed, and updated internal content for Morgan Stanley’s Client Service Center across all locations using Adobe AEM platform
- Independently managed content development projects with tight and competing deadlines
- Partnered with stakeholders to ensure consistency of voice and communication quality across multiple content types
- Improved content discoverability and ensured all content was appropriately entered, updated, and documented.
Financial Advisor Compensation Specialist
Morgan Stanley
06.2016 - 09.2019
- Provided expert knowledge on firm’s compensation policies to advisors
- Assisted with advisor team development and guided junior advisors through training programs
- Prepared retiring advisors for retirement structures
- Oversaw marketing projects involving junior and senior advisors, and managed solo marketing requests
- Trained new team members
Deposit Account Collections Senior Specialist I
J.P. Morgan Chase
05.2015 - 05.2016
- Negotiated payments for overdrawn accounts with customers
- Provided resources to help customers avoid overdrafts
- Performed routine maintenance on accounts.
Foreclosure Coordinator
Franklin County Treasurer
09.2012 - 01.2015
- Created and maintained payment records for Sheriff’s sales
- Quoted payoffs and organized data for foreclosures and delinquent taxes
- Negotiated and maintained delinquent tax contracts
- Assisted with the tax lien certificate program
- Established and maintained relationships with other offices and departments
- Organized charity campaigns for Operation Feed.
Education
MBA - Marketing
Franklin University
Columbus, OH08.2025
Bachelor of Arts in Sociology -
Wright State University
Dayton, OH11.2008
Skills
- Marketing
- Customer Relationship Management (CRM)
- Salesforce
- Microsoft Office
- Data Analysis
- Relationship Management
- Exceptional communication
- Community Outreach
Timeline
Certification and Outreach Specialist
Columbus Urban League
09.2022 - Current
Premier Services Section Manager – Advisor Compensation
Morgan Stanley
09.2020 - 09.2022
Content Developer
Morgan Stanley
10.2019 - 09.2020
Financial Advisor Compensation Specialist
Morgan Stanley
06.2016 - 09.2019
Deposit Account Collections Senior Specialist I
J.P. Morgan Chase
05.2015 - 05.2016
Foreclosure Coordinator
Franklin County Treasurer
09.2012 - 01.2015
Contributing Writer
ColumbusBlack.com
04.2010 - 01.2023
MBA - Marketing
Franklin University
Bachelor of Arts in Sociology -
Wright State University
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