Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Volunteer
Timeline
Generic

Roslyn Cleckley

Sewickley,PA

Summary

With over 5 years of healthcare experience in patient services, access support, and community outreach, I am an aspiring and patient engagement lead. Throughout my career, I have consistently demonstrated the ability to educate and guide patients and caregivers through the complexities of the healthcare system. Strengthening relationships with healthcare providers and collaborating with advocacy groups to address the specific needs of Duchenne Muscular Dystrophy patients is a particular strength. With expertise and dedication, I am committed to making a positive impact in the lives of those living with Duchenne Muscular Dystrophy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Benefits Investigator- Contractor

ConnectiveRx
11.2024 - Current
  • Connect with Payers and Pharmacy Benefit Managers via outbound calls to verify patient insurance coverage and uncover available medical and pharmacy benefits
  • Communicate case details to relevant internal or external parties, fostering effective communication
  • Identify potential mechanisms for quick access to therapy by recognizing pay coverage restrictions
  • Knowledge of steps to access therapy, including commercial insurance concepts (coverage policies, major medical benefits) and experience with government and patient assistance programs

Educational Support Manager

Sarepta Therapeutics
04.2023 - 04.2024
  • Conducted welcome calls to new patients and their families, providing essential information and support to ease their transition into care
  • Directed patients and caregivers to Sarepta Assist program, providing essential resources and support for individuals affected by Duchenne Muscular Dystrophy
  • Collaborated with Parent Project Muscular Dystrophy (PPMD) to enhance educational initiatives and support for families affected by Duchenne Muscular Dystrophy (DMD)
  • Sought guidance from PPMD to deepen understanding of DMD to enhance support for affected individuals and families
  • Assisted patients and caregivers in coordinating care with specialty pharmacies and infusion nurses, ensuring the infusion nurse had an adequate product supply for seamless treatment delivery
  • Met with patients in person to review the infusion process, discuss potential adverse reactions, emphasize the importance of compliance, and direct any concerns back to their physician

Clinical Specialist

Agility Health
05.2022 - 04.2023
  • Provided exceptional customer service by thoroughly investigating issues and collaborating with nursing personnel to develop and implement effective resolutions
  • Cultivated and sustained professional relationships with a diverse range of clients, including hospitals and physicians, resulting in the acquisition of new products and services

Clinical Education Specialist

Surmodics, Inc
07.2021 - 01.2022
  • Delivered comprehensive demonstrations of new and existing medical devices at customer sites, effectively gathering feedback and assessing product performance against competitors, which led to increased product utilization by renowned cardiac specialists
  • Provided expert clinical insights during one-on-one and group presentations, enhancing users' understanding of product applications and fostering confidence in device operation

Immunology/Respiratory Clinical Educator

GlaxoSmithKline PLC
05.2017 - 05.2021
  • Collaborated with the Lupus Foundation to coordinate advocacy events including walks, and galas to raise awareness of Lupus while providing non-branded resources and education to patients and families
  • Facilitated the completion of the enrollment form to maximize participation, ensuring essential patient insurance information was collected and identifying the need for prior authorization
  • Coordinated and delivered training symposiums and regional conferences to enhance understanding of immunology treatments among healthcare professionals

Diabetes Educator- Contract

Mannkind
05.2016 - 04.2017
  • I effectively led reimbursement services that drove the patient pull-through process, maximized buy-and-bill efficiency, and strengthened access

Cardiovascular Nurse Consultant- Contract

AstraZeneca Pharmaceuticals
07.2013 - 05.2016
  • Educated prescribers and care site staff on the patient enrollment form, and its benefits, highlighting how it streamlines office processes and improves patient access to necessary medication
  • Supported office personnel in navigating copay assistance and buy & bill processes, facilitating improved medication pull-through in collaboration with the access and reimbursement team
  • Contributed to the inclusion of Brilenta in hospital Electronic Medical Records and pharmacy lists, achieving preferred product formulary status

Education

Bachelor of Science - Nursing

Waynesburg University
Waynesburg, Pennsylvania

Skills

  • Critical thinking
  • Adaptability
  • Buy & Bill
  • Prior Authorization
  • Co-Pay Assistance
  • Home Infusion
  • Specialty Pharmacy treatment pathways
  • Collaboration
  • Patient Education
  • Pharmaceutical Industry
  • Community-based advocacy

Certification

  • Prior Authorization Certified Specialist, 04/01/24
  • American Academy of Facial Esthetics Certification, 11/01/22
  • CPR/AED Certification

Affiliations

  • American Heart Association

Volunteer

Beaver County Office On Aging- PA MEDI- Assisted consumers with inquiries regarding health insurance policies, clarifying coverage details, and resolving issues related to medical billing. Provided education and guidance on Medicare options, helping individuals make informed decisions about their prescription coverage. Ensured accurate understanding and application of benefits.

Timeline

Benefits Investigator- Contractor

ConnectiveRx
11.2024 - Current

Educational Support Manager

Sarepta Therapeutics
04.2023 - 04.2024

Clinical Specialist

Agility Health
05.2022 - 04.2023

Clinical Education Specialist

Surmodics, Inc
07.2021 - 01.2022

Immunology/Respiratory Clinical Educator

GlaxoSmithKline PLC
05.2017 - 05.2021

Diabetes Educator- Contract

Mannkind
05.2016 - 04.2017

Cardiovascular Nurse Consultant- Contract

AstraZeneca Pharmaceuticals
07.2013 - 05.2016

Bachelor of Science - Nursing

Waynesburg University

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