Roslyn Emanuel
Customer service
Liverpool,NY
Summary
Effective team player with excellent problem solving and communication skills. Motivated professional equipped with extensive customer service and administrative skills with a proven ability to prioritize and multitask.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Relations Specialist
Carrier Corporation
East Syracuse
06.2023 - Current
- Assist Homeowners and Service Providers with technical assistance regarding HVAC, Plumbing, and Electrical repair questions
- Check warranty status on equipment units
- Register equipment for new homeowners
- Take 70 calls on a daily basis
- Also assist with customer complaints.
Associate Client Support Consultant
ADP-Remote
Norfolk, VA
04.2021 - 04.2023
- Used a breadth of expertise to help ADP's clients
- Solved client problems taking a broad perspective to identify solutions
- Built relationships with clients over the phone
- Demonstrated learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, Garnishments, etc) and software related information in both classroom and in a hands-on environment.
Customer Service Representative Lead
United Airlines Ground Express
Syracuse, NY
02.2016 - 04.2021
- Important part of our customers' travel experience
- Assist customers with check-in, boarding, and manage aircraft arrivals and departures safely and efficiently
- Assignments may consist of, but are not limited to, working at the ticket counter, boarding gates, baggage services, and cargo handling
- Also provide a welcoming environment for our customers
- Face to Face
Human Resources Assistant
Dot Foods, Inc. (part-time)
Liverpool, NY
05.2016 - 05.2017
- Responsible for performing clerical and administrative duties in an office setting
- Assisted executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies
- Assisted in filing duties and performed basic bookkeeping duties
- Rerouted calls to appropriate people.
Employer Support Claims processor
Conduent Business Services, LLC (Formerly Xerox)
Secaucus, NJ
08.2014 - 11.2015
- Effectively respond to customer inquiries in a call center environment
- Assess customer needs while informing them about available services, paid claims auditing claims
- Communicate appropriate options for resolution in a timely manner
- Efficiently gather information to research and resolve any issues relating to HSA/FSA/HRA
- Responsible for assisting new employer clients with the set up process for participating in Benefit Wallet account and financial processing
- Supporting employer inquiries regarding funding of their employee's HSA/FSA/HRA accounts including the employer minimum funding options
- Input medical claims CPT and ICD for payout to providers
- Provided assistance to clients.
Office Technician/Administration
National Grid
Syracuse, NY
10.2009 - 04.2014
- Assembled, maintained and/or transcribed information from various sources prepared and maintained reports, correspondence and records, forms and orders
- Prepared time and mileage reports using SAP, ORACLE, and arithmetical computations: maintained statistical information and data for accuracy and assisted in completing various types of invoices, reports, orders via data entry.
Customer Service Call Center Representative
National Grid
Syracuse, NY
12.2007 - 10.2009
- Assisted customers on a daily basis with billing inquiries, payment issues, and collection issues
- Assisted with power outages during storms, scheduled new service, transferred service for customers
- Assisted customers with high bills, budget billing and payment arrangements
- Answered 80+ calls on a daily basis.
Medical Biller and Accounts Payable
RMSCO INC
Liverpool, NY
08.2003 - 09.2007
- Used medical codes to document patient diagnosis and treatments
- Paid claims, used ICD coding
- Reading and analyzing patient records
- Determined the correct codes for patient records
- Created and sent medical claims for Insurance companies and patients
- Also worked HEDIS.
Education
Bachelor's degree - Business
Colorado Technical University Online
12-2024
High school diploma or GED - Business
Liverpool High School
06.1984
Certification
Driver's License
Additional Information
Computer Skills - Microsoft Office, Word, Access and PowerPoint, SAP, CMS, Oracle, PeopleSoft, LexisNexis, ICD-9, CPT Codes, Managed medical care , and Medicaid assistant. Accounts payable Also Member Rep for Child Health Plus. Total Care Insurance Syracuse NY...2000-2001 AT&T. CSR Syracuse Ny 2001-2007
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Experienced Customer Service Representative
Timeline
Customer Relations Specialist
Carrier Corporation
06.2023 - Current
Associate Client Support Consultant
ADP-Remote
04.2021 - 04.2023
Human Resources Assistant
Dot Foods, Inc. (part-time)
05.2016 - 05.2017
Customer Service Representative Lead
United Airlines Ground Express
02.2016 - 04.2021
Employer Support Claims processor
Conduent Business Services, LLC (Formerly Xerox)
08.2014 - 11.2015
Office Technician/Administration
National Grid
10.2009 - 04.2014
Customer Service Call Center Representative
National Grid
12.2007 - 10.2009
Medical Biller and Accounts Payable
RMSCO INC
08.2003 - 09.2007
Bachelor's degree - Business
Colorado Technical University Online
High school diploma or GED - Business
Liverpool High School
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