Roslyn Shirley
Newark,NJ
Summary
Dedicated Customer Service Specialist for over 20 plus years, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Owner/Event Planner & Caterer
Renaissance Empire by Seth Yorkii LLc
Newark , NJ
01.2018 - Current
- Established and oversaw strategic business actions and streamlined operations.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Ensured the quality of ingredients used in meals served at catered events.
- Supervised servers during catered events to ensure high standards of service were met.
Manager of Fashion Production NYC/NJ
ModMara
Union, NJ
09.2010 - Current
- coordinate and bring all pieces of the show together, including models, staff, lights, sound, seating and recording of all NYC shows.
- procuring raw materials, transforming them into finished products for the target market, and overseeing the entire process.
Pro Consultant/Customer Service Representative
Home Depot
Newark, NJ
09.2006 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
Store Designer/Interior Designer/ Showroom Design
LaZBoy Furniture Gallery
Springfield, NJ
05.2003 - 11.2005
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client.
- Developed interior design concepts and prepared interior systems and finishes.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Responsible for both Springfield and Cedar Grove showroom designing development.
Store Manager
A1 Mattress
Union, NJ
02.2001 - 11.2003
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
Education
Certificate - Culinary Arts
Cfbnj
Hillside, NJ07-2022
Associate of Arts - Fashion Engineering
The Art Institute of New York City
New York, NY07.2008
Skills
- Project management abilities
- High-energy attitude
- Retail sales customer service
- Problem-solving abilities
- Inbound and Outbound Calling
- Food Preparation
- Staff Supervision
- Inventory Management
- Data Analysis
- Customer Retention
- Attention to Detail
- Excellent Communication
- Microsoft
- Fashion Design
- Fashion production
- Strategic Planning
Timeline
Owner/Event Planner & Caterer
Renaissance Empire by Seth Yorkii LLc
01.2018 - Current
Manager of Fashion Production NYC/NJ
ModMara
09.2010 - Current
Pro Consultant/Customer Service Representative
Home Depot
09.2006 - 08.2021
Store Designer/Interior Designer/ Showroom Design
LaZBoy Furniture Gallery
05.2003 - 11.2005
Store Manager
A1 Mattress
02.2001 - 11.2003
Certificate - Culinary Arts
Cfbnj
Associate of Arts - Fashion Engineering
The Art Institute of New York City
Similar Profiles
CYERRA SHANNONCYERRA SHANNON
Automated Operator at Renaissance Lakewood, LLCAutomated Operator at Renaissance Lakewood, LLC
JEFFREY HILLJEFFREY HILL
Sr. Buyer/Account Manager, Inside Sales at Renaissance Electronics & Communications, LLCSr. Buyer/Account Manager, Inside Sales at Renaissance Electronics & Communications, LLC
Melissa EasleyMelissa Easley
Nearpod Customer Support Specialist at Nearpod LLC/RenaissanceNearpod Customer Support Specialist at Nearpod LLC/Renaissance
Satoria HousemanSatoria Houseman
Procedure Scheduler at Hackensack Meridian Health Mountainside Medical GroupProcedure Scheduler at Hackensack Meridian Health Mountainside Medical Group
Tope BodundeTope Bodunde
Cleaning Contractor at Self Employed ServicesCleaning Contractor at Self Employed Services