Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roslynn Brown

Jacksonville

Summary

Dynamic General Manager with a proven track record at Buffalo Wild Wings Go, excelling in operations management and team building. Spearheaded process improvements that enhanced efficiency and profitability. Adept at training and coaching staff, fostering a culture of excellence and customer satisfaction while implementing effective cost-saving measures.

Overview

20
20
years of professional experience

Work History

General Manager

Buffalo Wild Wings Go
03.2025 - Current
  • Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
  • Supported team by coordinating schedules and resources for operational tasks.
  • Learned safety protocols and compliance standards relevant to operational procedures.
  • Engaged in training sessions to develop understanding of tools and systems used in management.

General Manager

Dunkin Donuts Baskin Robbins
08.2022 - 05.2024
  • Contributed to process improvements through feedback during team meetings and discussions.
  • Adapted quickly to changing priorities while maintaining focus on core responsibilities.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Assistant General Manager

Buffalo Wild Wings Bar and Grill
06.2021 - 08.2022
  • Implemented best practices for efficiency in routine operational tasks across departments.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Assistant General Manager

Corner Bakery Cafe
08.2017 - 03.2020
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.

General Manager

Wendys Restaurant
02.2015 - 08.2017
  • Collaborated with colleagues to enhance communication and foster teamwork within the organization.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

FOH Manager

Red Lobster
08.2005 - 08.2016
  • Managed front-of-house operations to ensure exceptional guest experiences.
  • Trained and supervised staff in service standards and protocols.
  • Coordinated scheduling to optimize labor efficiency and customer service.
  • Implemented inventory control measures to reduce waste and improve cost management.
  • Resolved customer complaints promptly to enhance satisfaction and retention.

Education

Psychology

Hofstra University
Hempstead, NY

Associates Of Arts - Child Development

Parkland College
Champaign, IL
2014

HS Diploma -

Chicago Vocational Career Academy
Chicago, IL
06.2000

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations

Timeline

General Manager

Buffalo Wild Wings Go
03.2025 - Current

General Manager

Dunkin Donuts Baskin Robbins
08.2022 - 05.2024

Assistant General Manager

Buffalo Wild Wings Bar and Grill
06.2021 - 08.2022

Assistant General Manager

Corner Bakery Cafe
08.2017 - 03.2020

General Manager

Wendys Restaurant
02.2015 - 08.2017

FOH Manager

Red Lobster
08.2005 - 08.2016

Psychology

Hofstra University

Associates Of Arts - Child Development

Parkland College

HS Diploma -

Chicago Vocational Career Academy

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