Rosmarlyn Barrientos Barriettos
Bronx,NY
Summary
A dedicated customer service professional with three years of experience in delivering exceptional service. I demonstrate strong organizational skills and am committed to customer satisfaction. With excellent teamwork abilities, I ensure the efficiency of daily operations.
Overview
4
4
years of professional experience
Work History
Catering Attendant
FLIK Hospitality
New York, NY
07.2023 - Current
- Deliver food orders to customers promptly, ensuring that each order is accurate.
- Monitor the buffet area during meal service to maintain an adequate food supply throughout the event.
- Replenish condiments, beverages, and other supplies as needed during the event.
- Communicate effectively with supervisors regarding any issues during event setup or execution.
- Assist in setting up banquet tables, chairs, linens, dishes, and glassware for catered functions.
- Ensure compliance with health and safety standards in all catering operations.
- Collaborate with the catering team to efficiently serve food and beverages to guests.
- Operate and clean catering equipment, including coffee machines.
- Assist caterers with food distribution by organizing food items and plating dishes.
- Provide excellent customer service by promptly addressing guest inquiries
Catering Server
Exquisite Staffing
New York, New York
03.2024 - 04.2025
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had
- Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event
- Assisted other servers in carrying trays of food from kitchen to dining area
- Set up tables with appropriate linens and silverware prior to each event
- Provided excellent customer service throughout the duration of an event
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Informed guests of daily specials and new menu items available for catering services
- Organized catering orders according to client specifications while adhering to health department regulations regarding food safety standards
- Followed proper sanitation procedures when handling food items
- Collaborated with other staff members on duties assigned for each catered event
- Performed pre-event setup activities such as arranging chairs or tables in designated areas.
- Managed and restocked drink stations
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or services
- Removed trays and stacked dishes for return to kitchen after finished meals
- Placed food servings on plates or trays according to orders or instructions
Breakfast Attendant
Hampton Inn and Home 2 By Hilton
New York, New York
09.2023 - 07.2024
- Assembling the breakfast buffet before mealtime and disassembling it thereafter
- Ensuring that the breakfast buffet remains well-stocked at all times
- Receiving beverage orders and directing these to the kitchen, as needed
- Providing customers with condiments upon request
- Clearing cutlery and crockery from customers' tables
- Resolving customers' queries and complaints.
- Ensuring that customers vacate the restaurant by the close of meal service
- Sweeping, vacuuming, and mopping the floors after each meal service
- Cleaning and sanitizing tables and countertops after each meal service
Crew Members
Chipotle
New York
03.2021 - 09.2023
- Proficient in handling customer orders and providing exceptional service in a fast-paced environment
- Skilled at multitasking and working efficiently as part of a team
- Experienced in maintaining cleanliness and food safety standards at all times
- Trained in cash handling, POS systems
- Skilled in maintaining cleanliness and hygiene standards
- Answered phone calls promptly to provide accurate information about menu items or prices
- Ability to interact with guests in a friendly and professional manner
- Educated customers on menu items, product ingredients and nutritional values
- Performed cashier duties such as taking orders, collecting payments and providing change
- Restocked kitchen supplies including food products and utensils
- Checked expiration dates on all products before serving them to customers
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
Education
High school Diploma -
Wings Academy
06.2022
Skills
- Time management
- Organization
- Cleanliness
- Teamwork
- Attention to detail
- Tray passing
- Food Safety
- Flexible Schedule
- Sanitation Standards
- Food presentation
- Delivering food
- Order Taking
- Exceptional customer service
- Bartending
- Guest Relations
- Equipment management
- Beverage Service
- Food allergy awareness
- Guest service
- Stress Tolerance
- Event Setup and Breakdown
- Professionalism
- POS System Operation
- Table Setting
Timeline
Catering Server
Exquisite Staffing
03.2024 - 04.2025
Breakfast Attendant
Hampton Inn and Home 2 By Hilton
09.2023 - 07.2024
Catering Attendant
FLIK Hospitality
07.2023 - Current
Crew Members
Chipotle
03.2021 - 09.2023
High school Diploma -
Wings Academy