Rosmund Kunz

Compliance : Ensure compliance with relevant procedural and regulatory guidelines. Conduct daily tracking of pending and completed work to ensure compliance. Achieve department Accuracy and monthly scorecard goals in processing of assigned Compliance related Support Desk. Demonstrate attention to detail and accuracy by analyzing and drawing conclusions based on data. Establish and meet critical deadlines while prioritizing multiple activities and complex projects simultaneously.

Communication: Demonstrate outstanding Verbal and Written communication skills when working with internal and external partners, in addition to communicating resolution to customers inquiries through creation of Special Letters. Build and maintain effective internal and external business partners. Identify, resolve and escalate concerns (associations, systems, partners) as needed.

Business Support: Cross-Train on various Support Desks to serve as backup, as required. Cross-training functions could include: Sales Disputes, Remediation/Maintenance assignment, Dispute Logging or any Global Support function. Demonstrate technical aptitude of current system functionality for VCARS and Docuware. Applied knowledge of Microsoft office tools such as Word, Excel, PowerPoint and Teams to execute work. Demonstrate independent working along with times of collaboration.

• Utilized persuasive sales techniques to convert leads into sales.
• Attracted customers and generated sales using promotional materials.
• Handled cash, check and credit cards, processing transactions onsite for products and services.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.