KIMBERLY BARKER
Brooklyn
Summary
Utilized strong observational skills to identify and mitigate fraudulent activities, ensuring product integrity and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Fraud Detection Associate
Bread Financial
03.2014 - Current
- Facilitated communication with cardholders experiencing fraud and provided support to client partners in addressing concerns.
- Conducted comprehensive detection oversight through the integration of multiple proprietary software platforms.
- Collaborated with external merchants and retail clients to provide timely updates on fraud activity, ensuring proactive risk management.
- Helped to craft a streamlined merchant cancellation procedure methodology , emphasizing successful and efficient tactics for fraud reclamation.
Customer Care Associate/Fraud Detection Lead
Skreened
12.2012 - 01.2014
- Provided prompt and effective support for incoming customer care calls, ensuring seamless communication for e-commerce operations.
- Responded to customer emails, ensuring timely resolution of concerns and fostering positive communication.
- Crafted detailed fraud prevention principles to mitigate risks and protect company integrity.
- Researched and compiled best practices into a manual for implementing effective fraud prevention strategies.
Owner And Operator
Flotsam and Jetsam Furnishings
12.2010 - 12.2012
- Managed operations of small business specializing in buying and selling vintage and antique furnishings.
- Acquired inventory and essential equipment for vintage furnishing business operations.
- Oversaw comprehensive bookkeeping and accounting functions for business operations.
Data Integrity Specialist
Nielsen IAG Research
04.2006 - 12.2010
- Directed comprehensive checks of advertisement data input for US and UK television analytics.
- Developed and implemented training modules for incoming associates, focusing on effective use of proprietary software programs.
- Conducted thorough quality checks on daily data collection to uphold data integrity and compliance standards.
Education
English
The Ohio State University
Columbus, OhioSkills
- Utilized strong written and verbal communication skills to facilitate collaboration and enhance team interactions
- Contributed to team success through consistent dedication and support
- Utilized MS Office Excel and QuickBooks to enhance financial management and operational efficiency
- Utilized effective communication skills to handle elevated call volumes and ensure customer satisfaction
- Leveraged self-sufficiency and research skills to effectively solve complex problems
- Utilized strong organizational abilities to ensure accuracy and efficiency in task execution
Timeline
Fraud Detection Associate
Bread Financial
03.2014 - Current
Customer Care Associate/Fraud Detection Lead
Skreened
12.2012 - 01.2014
Owner And Operator
Flotsam and Jetsam Furnishings
12.2010 - 12.2012
Data Integrity Specialist
Nielsen IAG Research
04.2006 - 12.2010
English
The Ohio State University