Ross Bumpass
Costa Mesa,CA
Summary
Results oriented claims adjuster with solid abilities in developing objectives and strategies to settle claims. Excellent written and verbal communication skills, compiling, coding, categorizing, and auditing information to process claims. Motivated to negotiate peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Eberls Claim Service LLC
08.2023 - Current
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Streamlined workflow processes by effectively prioritizing and managing multiple claims assignments simultaneously.
- Updated claim database system with proper and adequate coding and documentation.
- Developed strong professional relationships with clients, to handle their claims fairly and efficiently.
- Identified suspicious losses and contacted manager for investigative assistance.
- Organized, planned and documented materials for catastrophe claims.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
- Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout investigation process.
- Minimized fraudulent claims by meticulously reviewing case details, identifying discrepancies, and reporting findings as necessary.
- Researched claims and incident information to deliver solutions and resolve problems.
- Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
Director of Operations
HVGC
05.2016 - 08.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Tracked employee attendance and punctuality, Education Licenses Certifications addressing repeat problems quickly to prevent long-term habits.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Responsibilities include oversight of cultivation department.
- Developed and implemented SOP's for cultivation department.
- Managed and led teams of 30+ staff members. Excellent written & verbal communication and reasoning skills.
- Assisted in implementing new training systems to develop all new hires or interns in the first 90 days.
- Managed 60,000 sq ft between 3 locations. Consulted on greenhouse facilities exceeding 800,000 sq ft.
- Consulted on campus layout, equipment selection, head house design & workflow.
Education
High School Diploma -
JVHS
Mira Loma, CA06.2005
Skills
- Service Orientation
- Attention to Detail
- Team Collaboration
- Conflict Resolution
- Multitasking Abilities
- Interpersonal Skills
- Time Management
- Claim Handling & Investigation
- Policy Interpretation
- Policy Management
- Damage Assessment
- Confidential Records Management
- Customer Service & Support
- MS Office
Licenses
Texas All Lines #3045929
Certification
- State Farm Auto
- State Farm Estimatics
- State Farm Policy
- State Farm Property
- ECS Auto Catastrophe
- ECS Fire Catastrophe
- Xactimate
- TWIA/TFPA
- ACG Michigan
- Desk Adjuster
- Desk Examiner
Timeline
Independent Adjuster
Eberls Claim Service LLC
08.2023 - Current
Director of Operations
HVGC
05.2016 - 08.2022
High School Diploma -
JVHS
- State Farm Auto
- State Farm Estimatics
- State Farm Policy
- State Farm Property
- ECS Auto Catastrophe
- ECS Fire Catastrophe
- Xactimate
- TWIA/TFPA
- ACG Michigan
- Desk Adjuster
- Desk Examiner
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