SARAH Roby
Bedford,TX
Summary
Determined and resourceful Independent Adjuster with immense passion in streamlining insurance claims in the most efficient manner. Adept at examining estimates and determining policy coverages. An Independent Adjuster that possesses the needed qualification to streamline claims designated and diligently communicate with the Insured, Agents, Vendors, and other third parties while handling multiple assignments. Currently seeking an Auto Desk position to effectively inspect, facilitate solutions, create estimates, and implement positive changes to achieve sustainability and growth in challenging Adjusting conditions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Casualty Independent Adjuster
American Family Insurance
Remote, TX
09.2023 - 03.2024
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Maintained accurate documentation of all claim activity within designated system.
- Utilized computer systems such as Microsoft Office Suite and specialized software programs used by the company.
- Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Gathered information from various third parties to determine claim acceptability.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
Office Manager
R&D Roadside LLC
Fort Worth, TX
04.2019 - 08.2023
- Successfully managed office inventory and placed new supply orders
- Monitored payments due from clients and promptly contacted clients with past due payments
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives
- Managed, scheduled, and coordinated office functions and activities for employees
- Handled scheduling and managed timely and effective allocation of resources and calendars
- Used judgment and initiative in handling confidential matters and requests
- Coded and entered daily invoices with in-house accounting software
- Managed office budget to handle inventory, postage, and vendor services.
Remote Emergency Roadside Dispatcher
1800 Battery Inc.
01.2022 - 03.2023
- Maintained and updated crucial and confidential information, phone numbers, and addresses
- Entered information on computerized systems to verify locations and notified nearest responders
- Dispatched drivers to meet daily delivery needs for company customers
- Documented services performed, operations information, and dispatch details in system
- Addressed questions and problems or requests for service or equipment
- Received or prepared work orders
- Relayed work orders, messages, or information using telephones or two-way radios
- Monitored personnel or equipment locations and utilization to coordinate service and schedules
- Ordered supplies or equipment to issue to personnel.
Remote Customer Care Specialist
Best Buy
11.2020 - 11.2021
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products
- Researched resolutions, contacted necessary departments, and responded to customer by phone, mail, or fax as follow-up.
- Provided timely responses to customer questions and complaints in a professional manner.
- Created custom looks for clients based on their individual style, body type, and personality.
- Conducted research on current fashion trends and seasonal collections.
Security Officer
Arlington Independent School District
Arlington, TX
10.2019 - 11.2020
- Provided a safe and secure school environment, fostered an optimal learning environment, and acted as a deterrent to unsafe or poor behavior by patrolling the campus
- Monitored students' behaviors, enforced school and district policies, and intervened in physical encounters
- Monitored security cameras, monitored visitors, and reported unsafe or unhealthy conditions
- Monitored premises and recorded activity in daily officer reports
- Secured personnel and premises by inspecting buildings and patrolling property
- Completed incident reports to record security or loss prevention incidents
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Dispatcher
FTS USA LLC
Fort Worth, TX
08.2015 - 10.2019
- Scheduled and dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using computer programs and telephones
- Recorded and maintained files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
- Monitored personnel and/or equipment locations and utilization to coordinate service and schedules
- Utilized various software systems to facilitate movement, planning, and scheduling
- Supervised driver dispatching, route planning, and vehicle tracking for over 63 drivers
- Reported delays, accidents, and/or other traffic and transportation situations.
Bridal Stylist
David's Bridal Inc.
Fort Worth, TX
09.2014 - 05.2015
- Held responsibility for delivering outstanding customer service and driving sales in bridal department
- Maximized sales and customer satisfaction by providing superior service with every customer that visited
- Streamlined inventory counts, merchandising sales floor, and completing markdowns.
Education
Bachelor of Science - Health Administration
University Of Phoenix
Skills
- Strong Communication Skills
- Great Interpersonal Skills
- Research Skills
- Service Orientation
- Conflict Resolution
- Team Player/Management
- Customer Service
- Risk Assessment & Mitigation
- Policy Management
- Claims Handling and Investigations
- Liability Exposure Evaluation
- Construction Management
- Confidential Records Management
- Insurance Regulations
- Damage Estimating
- Auto Claims
- Resource Optimization
- Microsoft Office
- Claims Investigation
- Coverage assessments
Certification
- State Farm Property
- State Farm Policy
- State Farm Estimatics
- State Farm Auto ECR
- Texas All Lines
References
References available upon request.
Timeline
Claims Casualty Independent Adjuster
American Family Insurance
09.2023 - 03.2024
Remote Emergency Roadside Dispatcher
1800 Battery Inc.
01.2022 - 03.2023
Remote Customer Care Specialist
Best Buy
11.2020 - 11.2021
Security Officer
Arlington Independent School District
10.2019 - 11.2020
Office Manager
R&D Roadside LLC
04.2019 - 08.2023
Dispatcher
FTS USA LLC
08.2015 - 10.2019
Bridal Stylist
David's Bridal Inc.
09.2014 - 05.2015
Bachelor of Science - Health Administration
University Of Phoenix
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