ROSS CLONEY
Thousand Oaks,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender - Assistant Beverage Manager
University of California, Los Angeles - Plateia
04.2024 - 12.2024
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Increased repeat business by establishing rapport with regular customers through attentive service and personalized recommendations.
- Streamlined drink preparation by prepping ingredients ahead of time during slow periods.
- Mastered various mixing techniques, ensuring consistent drink quality across all orders.
- Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Answered customer questions about food and beverage items and assisted with menu selections.
Procurement & Supply Chain Manager
Remediation Service, Int'l
05.2021 - 02.2024
- Led the procurement function while overseeing a team of professionals and managing the purchasing budget
- Initiated Purchase Orders for materials and services
- Negotiated and managed fulfillment of purchase orders, subcontracts, and services
- Developed and implemented procurement strategies to optimize supplier performance, reduce costs, and improve operational efficiency
- Conducted market research to identify new suppliers with competitive products and services
- Performed regular audits of existing contracts to ensure accuracy in pricing structures and terms of service agreement
- Implemented a vendor management program, establishing key performance indicators and ensuring compliance
- Enhanced supplier relationships by fostering open communication, conducting regular performance reviews, and implementing supplier development programs
- Resolved invoice issues and worked closely with Accounts Payable for vendor payments.
Quality Control/Assistant Production Supervisor
Cordoba Music Group
06.2018 - 05.2021
- Developed brand strategies, product roadmaps, financial projections and the required capabilities for execution
- Managed and coordinated multiple projects while ensuring timely completion
- Established strategic partnerships with key suppliers, negotiated vendor contacts, and maintained strong relationships to ensure a steady supply chain
- Monitored vendor shipments, quality control and regularly performed supplier performance reviews
- Conducted market research to identify and evaluate suppliers for a variety of components, such as woods, hardware, electronics, and finishing materials
- Collaborated with the production, engineering, and quality control departments to consistently meet the availability of required materials and ensure quality standards were maintained
- Sought continuing education opportunities to stay current with industry trends.
Bartender
Azar's Bar & Grill
12.2015 - 04.2018
- Prepared drinks according to standards, recommended specials and replenished drinks as needed
- Maintained knowledge of drink selections and consistently provided correct and prompt service
- Developed relationships with regular customers while encouraging others to become return customers through excellent customer service
- Performed the closing process on a nightly basis which included guiding guests out of the establishment, cleaning, managing cash and credit card sales, and preparing for the next business day
- Aided lead bartender with administrative tasks and report creation
- Monitored all tabs were accurately recorded and provided correct change.
Customer Service Advisor/Automotive Technician
Pep Boys
03.2009 - 11.2015
- Repaired and replaced parts including brakes, suspension systems, cooling systems and electrical components
- Identified necessary repairs through visual inspections, diagnostic tools and road tests
- Performed regular maintenance services such as oil changes, lubrication and tune-ups on vehicles
- Utilized power tools to complete repairs efficiently and effectively
- Demonstrated excellent communication skills when interacting with customers
- Provided estimates for labor costs associated with repair jobs
- Adhered to safety protocols when working with heavy machinery and/or hazardous materials
- Maintained detailed records of service performed on each vehicle.
Education
Bachelor of Arts - Anthropology
California State University, Channel Islands
Camarillo, CA05.2019
Associate of Arts - Anthropology And General Studies
Moorpark College
Moorpark, CA05.2016
Skills
- Mixology expertise
- Beverage preparation
- Product promotion
- Hygiene standards
- Alcohol safety
- Bussing tables
- Fast-paced environment
- Cleaning and sanitation
- Beer keg installation
- Bartender backup
- Bar supply replenishment
Certification
- OSHA - Hazwoper Certification
- Forklift Operator Certification
Timeline
Bartender - Assistant Beverage Manager
University of California, Los Angeles - Plateia
04.2024 - 12.2024
Procurement & Supply Chain Manager
Remediation Service, Int'l
05.2021 - 02.2024
Quality Control/Assistant Production Supervisor
Cordoba Music Group
06.2018 - 05.2021
Bartender
Azar's Bar & Grill
12.2015 - 04.2018
Customer Service Advisor/Automotive Technician
Pep Boys
03.2009 - 11.2015
Bachelor of Arts - Anthropology
California State University, Channel Islands
Associate of Arts - Anthropology And General Studies
Moorpark College
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