Ross Condon

· 28 years of experience in booking complex itineraries, arranging flights, hotels, and ground transportation, and handling corporate policies.

· I have built a strong rapport with VIP Executive Admins and VIP Travelers, providing personalized service and maintaining high levels of satisfaction.

· I have a strong verbal and written communication, problem-solving abilities, and experience in resolving issues in a timely and professional manner.

· Quickly resolving travel disruptions, such as cancelled flights, to minimize impact to traveler.

· Maintaining customer profiles and handling customer complaints.

· Educating travelers on necessary guidelines and booking procedures.

· Serving as a liaison between clients and suppliers.

· Experience in multi-tasking and a strong communications skills.

· Handling high-volume transactions and complex situations effectively.