Ross Jacobs
Nappanee,IN
Summary
Competitive Sales and Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of products and services with adaptive messaging techniques.
Overview
14
14
years of professional experience
Work History
Sales & Service Representative
Leitz Tooling Systems
02.2022 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Answered in-depth questions about company offerings, service policies and benefits.
- Employed consultative techniques, using probing questions to overcome objections and close sales.
- Maintained inventory levels for customers to keep order placement streamlined.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Managed a diverse portfolio of products and services, allowing for customization according to client needs.
Sales Representative
Shears By Shane
01.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
GreenMark Equipment
07.2020 - 01.2021
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
CNC Machinist
Cutting Edge Machine & Tool
08.2017 - 07.2020
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
- Trained and coached new team members on proper machine set-up procedures.
Foreman
Parker Hannifin
08.2011 - 07.2017
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Builder
Dwyer Instruments
06.2010 - 08.2011
- Ensured accurate functionality of flow gages through effective assembly and testing processes.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Education
High School Diploma -
NorthWood High School
Nappanee, IN06.2010
Skills
- Goal-Oriented
- Paperwork Processing
- Leads Prospecting
- Process Improvements
- Customer Service
- Product Sales
- Customer Relationship Management (CRM)
- Excellent Communication
Timeline
Sales & Service Representative
Leitz Tooling Systems
02.2022 - Current
Sales Representative
Shears By Shane
01.2021 - 02.2022
Sales Representative
GreenMark Equipment
07.2020 - 01.2021
CNC Machinist
Cutting Edge Machine & Tool
08.2017 - 07.2020
Foreman
Parker Hannifin
08.2011 - 07.2017
Builder
Dwyer Instruments
06.2010 - 08.2011
High School Diploma -
NorthWood High School
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