Gracen Ray
Summary
Detail-oriented professional with experience in customer service and classroom management. Skilled in cash handling and effective communication, contributing to improved customer satisfaction and operational efficiency. Eager to leverage expertise to enhance customer experiences and support branch operations.
Overview
4
4
years of professional experience
Work History
Sales & Service Representative
First Citizens Bank
Fayetteville
01.2026 - Current
- Processed customer transactions efficiently and accurately.
- Resolved customer account inquiries and provided tailored product information to enhance customer understanding.
- Maintained cash drawer and balanced daily transactions consistently.
- Addressed customer complaints with professionalism, leading to improved customer satisfaction.
- Collaborated with team members to ensure smooth daily operations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Clarified bank services, financial products, and applicable fees to ensure informed customer decisions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Childcare Lead Teacher
The Sunshine House
Fayetteville
05.2023 - 01.2026
- Developed engaging lesson plans tailored to toddler developmental milestones.
- Fostered a safe and nurturing classroom environment for young learners.
- Monitored individual child behavior and implemented positive reinforcement strategies to encourage growth and learning.
- Ensured classroom cleanliness and upheld hygiene practices to promote a healthy learning environment.
- Collaborated with parents to strengthen support networks and enhance communication for child development.
- Maintained accurate records of student attendance, assessment results, developmental milestones achieved.
Assistant Montessori Teacher
Earthshine Learning Center
Fayetteville
11.2022 - 05.2023
- Used Montessori philosophy, curriculum and techniques to develop students' full potential and treated each child with dignity and respect.
- Stimulated creativity, exploration, and problem solving among students through Montessori approaches.
- Prepared classroom materials and organized learning stations to enhance student engagement.
- Provided personalized attention and care to support individual student needs and foster learning.
- Supervised children during classroom activities and outdoor playtime.
- Maintained a clean and safe learning environment for all students.
- Communicated regularly with parents about student progress and classroom events.
Education
Some College (No Degree) - Early Childhood Education
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer service
- Customer relationship management
- Sales consultation
- Sales development
- Account management
- Customer relationship building
- Customer transactions
- Cash handling
- Technical product knowledge
- Technical skills
- Time management
- Goal oriented
- Effective communication
- Child development
Timeline
Sales & Service Representative
First Citizens Bank
01.2026 - Current
Childcare Lead Teacher
The Sunshine House
05.2023 - 01.2026
Assistant Montessori Teacher
Earthshine Learning Center
11.2022 - 05.2023
Some College (No Degree) - Early Childhood Education
Fayetteville Technical Community College