ROSS L. KILLEBREW
Miami,Florida
Summary
Professional Summary
Dynamic and adaptable professional with a strong focus on customer satisfaction and extensive experience in e-commerce, logistics, and customer service operations. Proven track record in efficiently resolving issues, streamlining business processes, and enhancing team performance to meet and exceed organizational goals. Recognized for exceptional problem-solving abilities, effective multitasking, and clear communication skills in fast-paced environments. Committed to fostering positive customer experiences while driving overall operational success and growth.
Overview
2026
2026
years of professional experience
Work History
Vehicle Purchase Agent III
Pick-n-Pull
2022 - Current
- Manage inbound/outbound calls and emails about vehicle sales and donations.
- Handle escalated customer issues and ensure timely resolutions.
- Prepare quotes, purchase orders, and reports per company policies while providing accurate information on sales, inventory, and store details.
- Maintain records and support process improvements for better efficiency and service quality.
- Collaborate with field buyers and internal teams to ensure smooth operations.
- Collaborated with internal departments to identify and manage demand for material and services.
- Conducted research, identifying potential vendors and better pricing options.
Customer Experience Specialist
Belami E-Commerce
01.2019 - 01.2022
- Handled inbound and outbound customer inquiries regarding orders, returns, replacements, and cancellations.
- Processed credit card payments, refunds, and adjustments with accuracy and compliance.
- Met and exceeded quality assurance and key performance metrics.
- Identified and implemented process improvements to enhance workflow and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Merchant Support Specialist
Postmates
01.2016 - 01.2018
- Managed escalated merchant tickets and resolved complex order issues.
- Created and maintained content for merchant communication and support systems.
- Reported performance data to leadership to improve operational efficiency.
- Supported IT troubleshooting and database reporting for system accuracy.
Shift Supervisor
CVS Caremark
01.2014 - 01.2016
- Supervised daily operations, managed store keys, alarms, and cash control procedures.
- Conducted bookkeeping, inventory, and loss prevention activities.
- Trained and developed new employees to meet corporate standards and customer service goals.
Ramp Operations & Ticket Agent
Frontier Airlines
01.2013 - 01.2014
- Verified and cleared flight information while assisting travelers with check-in and boarding.
- Supported passengers with special assistance needs.
- Maintained tarmac and ramp security per airline and federal safety regulations.
Agricultural Cultivation Assistant
Tennessee State University
01.2011 - 01.2012
- Conducted forestry research and biomass energy studies under Dr. Solomon Haile.
- Applied GIS mapping and data analysis to measure carbon sequestration.
Education
Bachelor of Science - Agricultural Business
Tennessee State University
Nashville, TN01.2012
High School Diploma -
White Station High School
Memphis, TN01.2008
Skills
- Proficient in Slack and Zendesk
- Tools: Microsoft Word, Excel, Outlook, Access, API systems
- Competencies: Data Analysis, Adaptability, Decision-Making
Accomplishments
- Postmates: Content Beta-Testing Management
- Graduated Magna Cum Laude
- Vice President, Minorities in Agriculture, Natural Resources & Related Sciences (TSU)
- TLSAMP (Louis Stokes Alliance) – Management & Recruitment Team
- HBCU-UP STEM Mentor and Tutor
Timeline
Customer Experience Specialist
Belami E-Commerce
01.2019 - 01.2022
Merchant Support Specialist
Postmates
01.2016 - 01.2018
Shift Supervisor
CVS Caremark
01.2014 - 01.2016
Ramp Operations & Ticket Agent
Frontier Airlines
01.2013 - 01.2014
Agricultural Cultivation Assistant
Tennessee State University
01.2011 - 01.2012
Vehicle Purchase Agent III
Pick-n-Pull
2022 - Current
Bachelor of Science - Agricultural Business
Tennessee State University
High School Diploma -
White Station High School