Summary
Overview
Work History
Education
Skills
Timeline
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Ross McCallister

Plattsburgh,NY

Summary

I’m a very outgoing individual, who takes pride in building strong relationships with others. I have 10+ years of experiences in sales/customer relationships, with several of those years being in the restaurant industry. I enjoy my time being spent with family and friends.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

Sip Restaurant
06.2019 - Current
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Delivery Driver

Commercial Sales
12.2022 - 06.2023
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.

Equipment Sales Specialist

Taylor Rental
11.2020 - 02.2022
  • Increased equipment sales by developing and implementing strategic sales plans tailored to customer needs.
  • Established long-term relationships with clients by providing exceptional service and support for their equipment needs.
  • Collaborated with sales team to identify potential clients, resulting in a significant increase in new business opportunities.
  • Expanded market share through effective negotiation of pricing and contract terms with customers and suppliers.
  • Assisted clients in selecting the appropriate equipment for their specific requirements, ensuring optimal performance and satisfaction.

Sales Manager

Loremans’ Embroidery, Engraving, & Screenprinting
01.2019 - 10.2020
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Sales Representative

Durocher Auto Sales
03.2012 - 12.2018
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with up-selling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.

Education

Some College (No Degree) - Mass Communications

SUNY College At Plattsburgh
Plattsburgh, NY

High School Diploma -

Au Sable Valley High School
Clintonville, NY
06.2002

Skills

  • Customer-Oriented
  • Schedule Management
  • Inventory Control
  • Financial Management
  • Staff Development

Timeline

Delivery Driver

Commercial Sales
12.2022 - 06.2023

Equipment Sales Specialist

Taylor Rental
11.2020 - 02.2022

Shift Supervisor

Sip Restaurant
06.2019 - Current

Sales Manager

Loremans’ Embroidery, Engraving, & Screenprinting
01.2019 - 10.2020

Sales Representative

Durocher Auto Sales
03.2012 - 12.2018

Some College (No Degree) - Mass Communications

SUNY College At Plattsburgh

High School Diploma -

Au Sable Valley High School

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Ross McCallister