Ross Rudolph
Frisco,TX
Summary
Dedicated Clinical Operations Manager and military veteran with 20 years of healthcare experience. Skilled at analyzing training needs, collaborating with subject matter experts, and developing high-quality training materials for large-scale medical operations. Proven success in applying adult learning principles, managing complex projects, and delivering virtual training. Highly technical with web development expertise, ensuring rapid mastery of new e-learning tools and software to support Veteran Services and provider networks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Clinical Operations Manager
US Air Force, 86th Medical Squadron-Landstuhl
Landstuhl, Germany
08.2021 - 03.2026
- Collaborated with subject matter experts (SMEs) to analyze training needs and develop high-quality training materials for a $5.5B Electronic Health Record (EHR) rollout.
- Delivered virtual and electronic training to 47 staff members, utilizing adult learning principles to ensure system proficiency.
- Conducted ongoing evaluations of training effectiveness in sterile processing, implementing improvements that led to a flawless Joint Commission survey.
- Directed 64 interdisciplinary staff at a major overseas medical center, utilizing strong project management techniques.
Clinic Operations Manager
39th Healthcare Operations Squadron-US Air Force
Incirlik Air Base, Turkey
08.2020 - 08.2021
- Created, maintained, and updated reference guides and provider communications (operational checklists) for 12-member emergency response teams.
- Applied educational methodology to lead a COVID-19 vaccination drive, directing 84 volunteers to achieve a 99% compliance rate.
- Managed specialty clinics and evaluated processes to ensure program effectiveness, maintaining a 98% medical readiness rate.
- Conveyed complex medical information clearly while managing 24/7 emergency response operations and specialty clinics for 12,000 patients.
Healthcare Program Manager
US Air Force, 2nd Healthcare Operations Squadron
Barksdale AFB, LA
01.2015 - 08.2020
- Conducted needs analyses and implemented recommendations to launch a virtual care system, boosting patient access by 78%.
- Evaluated training tools and safety methods for the occupational health program, ensuring 100% medical clearance for 1,200 high-security personnel.
- Drafted communications for a corporate drug testing program, processing 478 specimens with 100% accuracy.
- Directed operations for 3 high-volume clinics, applying time management and organizational skills to schedule 1.8K annual appointments.
Education
Associate of Applied Science - Allied Health Sciences
Community College of The Air Force
Remote09.2026
Technical school - Aerospace Medical Service Apprentice
United States Air Force
Wichita Falls, TX12.2006
Skills
- Instructional Design & E-Learning
- Adult Learning Principles &
Educational Methodology - Needs Analysis & Program Evaluation
- Virtual & Classroom Training
Delivery - Medical Terminology & Healthcare
Industry Knowledge
- Military Leadership & Project
Management - Subject Matter Expert Collaboration
- Technical Adaptability (HTML, CSS,
JavaScript) - Time Management & Organizational
Skills
Certification
- ReactJS Framework Developer
- MySQL Backend Developer
- JavaScript Professional Developer
- HTML-CSS Web Designer
- BLS Certification
- EMT - Certified Emergency Medical Technician
Languages
English
Full Professional
Timeline
Senior Clinical Operations Manager
US Air Force, 86th Medical Squadron-Landstuhl
08.2021 - 03.2026
Clinic Operations Manager
39th Healthcare Operations Squadron-US Air Force
08.2020 - 08.2021
Healthcare Program Manager
US Air Force, 2nd Healthcare Operations Squadron
01.2015 - 08.2020
Technical school - Aerospace Medical Service Apprentice
United States Air Force
Associate of Applied Science - Allied Health Sciences
Community College of The Air Force