Ross Tapp

• Company Overview: The company that Jolly Pumpkin belongs to is Mission Management Services.
• Attended to various customer service needs.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
• Training and supervising staff
• Poured drinks using standard pour according to specifications.
• Genuinely described food and drink specials to guests.
• Figured out what customers are truly asking for
• Developed a strong interpersonal skill set

• Managed daily operations and team performance.

• Ensured excellent customer service and smooth workflow.

• Supervised 135 associates and managed labor, dock safety, and logistics.

• Coordinated training on equipment and served as a learning support and problem solver.

• Company Overview: Grizzly Peak is also another restaurant belonging to Mission Management Services.
• Displayed knowledge about the restaurant's menu and products.
• Offered product samples, answered questions and helped customers
• Sharpened Beer knowledge, and interpersonal skills
• Make sure i was genuine and real, but also knowledgeable as well

• Built relationships with customers to increase likelihood of repeat business.
• Communicated clear expectations and goals to each team member.
• Responded to customer questions and requests in a prompt and efficient manner.

• Proactively prepared for large parties and reservations
• Maintained complete knowledge of restaurant menu, including daily specials.
• Served beverages, breads and butter and replenished items as necessary.
• Consistently engaging in knowledgeable and friendly service.