Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ross TerBeek

Ross TerBeek

Grand Rapids

Summary

Dynamic professional with a proven track record at TerBeek and Scott Electric, excelling in relationship building and budget management. Achieved significant cost reductions through innovative strategies and streamlined processes. Adept at fostering client satisfaction and mentoring teams, leveraging strong interpersonal skills to drive organizational success.

Overview

19
19
years of professional experience

Work History

Treasurer, Office Manager

TerBeek and Scott Electric
08.2017 - Current
  • Greet customer both in person and on the phone to create the best first impression possible.
  • Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
  • Drafted treasury reports to support management decision-making needs.
  • Manage bank accounts.
  • Create invoices, receive payments.
  • Reduced operating costs by identifying and implementing cost-saving measures across the organization.
  • Streamlined payment processes, improving efficiency and reducing processing times.
  • Optimized banking relationships to secure improved service levels and lower fees.
  • Accurately completed financial statement audits and thoroughly reviewed results.
  • Projected monthly cash expenditures through efficient budgeting and detailed document reviews.
  • Maximized year-end tax benefits by efficiently managing cash flows.

Sales Manager

Batteries Plus Bulbs
01.2012 - 08.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.


Sales Associate

Batteries Plus Bulbs
12.2010 - 01.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Technician

Valley Truck Parts
01.2007 - 12.2010
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

Commercial Pilots License - Aviation

Northwestern Michigan College
Traverse City
12-2012

Skills

  • Relationship building
  • Interpersonal communication
  • Interpersonal skills
  • Creativity in abundance
  • Account reconciliation
  • Budgeting expertise

Interests

  • Building things
  • Guitar, Piano, Singing
  • Photography
  • 3d Printing
  • I participate in a variety of outdoor recreational activities

Timeline

Treasurer, Office Manager

TerBeek and Scott Electric
08.2017 - Current

Sales Manager

Batteries Plus Bulbs
01.2012 - 08.2017

Sales Associate

Batteries Plus Bulbs
12.2010 - 01.2012

Technician

Valley Truck Parts
01.2007 - 12.2010

Commercial Pilots License - Aviation

Northwestern Michigan College

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