Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ross Wallace

Cullman,AL

Summary

Versatile IT associate ready to fix faulty hardware, install new assets and programs and support continuous business operations. Having the ability to rapidly react to work situations and employee realities. Experienced user of support ticketing systems and assisting users with technical issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Computer Technician

UAB
08.2023 - Current
  • Used ticketing systems to manage and process support actions and requests in an expedient manner.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Provided excellent customer service, resolving technical problems for end-users via phone, email, and in-person.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Optimized computer performance through regular system cleanups, driver updates, and hardware upgrades when necessary.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Set up PCs, projectors and microphones for use in video conferencing rooms.


Production Worker

Rehau Automotive
03.2022 - 08.2023
  • Documented production information via daily system logs and discussed issues with management.
  • Resolved issues quickly to maintain productivity goals.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Improved production efficiency by streamlining assembly line processes and implementing time-saving techniques.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.

Sales Associate

TJX Companies
11.2019 - 03.2022
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Manager

AMC Theaters
07.2016 - 11.2019
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Managed and motivated employees to be productive and engaged in work.

Education

Associate of Science - Computer Science/ Cyber Security Computer Forensic

Wallace State Community College - Hanceville
Hanceville, AL

Skills

  • Technical Support
  • Help Desk Support
  • Customer Service
  • Time Management

Certification

  • CompTIA A+
  • CompTIA ITF+

Timeline

Computer Technician

UAB
08.2023 - Current

Production Worker

Rehau Automotive
03.2022 - 08.2023

Sales Associate

TJX Companies
11.2019 - 03.2022

Manager

AMC Theaters
07.2016 - 11.2019

Associate of Science - Computer Science/ Cyber Security Computer Forensic

Wallace State Community College - Hanceville

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Ross Wallace