Ross Wohlert
Poulsbo
Summary
I am currently a junior at Grand Canyon University, where I am pursuing my academic goals while also managing a successful mobile car detailing business that I recently founded. Through hard work and dedication, I have been able to effectively establish and grow my business, offering high-quality services to clients and continuously striving for excellence.
I plan to pursue certifications in Supply Chain Management, Sales, and Project Management to further enhance my skill set and knowledge. These certifications will enable me to build a strong foundation in these critical areas, allowing me to effectively contribute to and lead projects within various business environments.
I am always eager to connect with like-minded professionals and explore opportunities to learn, collaborate, and grow.
Overview
3
3
years of professional experience
Work History
Mobile Auto Detailer
Owner
06.2024 - Current
- Washed cars and trucks daily for auto dealership.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
- Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
- Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
Customer Service Representative
Brown Bear Car Wash
06.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2025
Skills
- Automotive detailing
- High-pressure washing
- Interior detailing proficiency
- Engine bay detailing
- Relationship building
- Chemical handling
- Team coordination
- Safe chemical usage
- Customer service
- Team collaboration
- Strategic planning
- Sales techniques
- Time management
Timeline
Mobile Auto Detailer
Owner
06.2024 - Current
Customer Service Representative
Brown Bear Car Wash
06.2022 - 08.2023
Bachelor of Science - Business Management
Grand Canyon University
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