Ross Wood
Water Quality Specialist
Des Moines,IA
Summary
Dynamic Sales/Field Service Technician with Kinetico Water Systems, adept at troubleshooting and repair. Recognized for enhancing customer satisfaction through tailored solutions and technical expertise. Proven ability to optimize equipment functionality and drive revenue growth by identifying sales opportunities, while maintaining a strong commitment to safety and quality.
Knowledgeable sales with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
11
11
years of professional experience
Work History
Sales/Field Service Technician
Kinetico Quality Water
11.2022 - 02.2025
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Operated hand tools and power equipment according to company safety procedures.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced repeat service calls, meticulously performing quality checks after each repair.
- Fostered strong client relationships, becoming preferred technician for key accounts due to reliability and expertise.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Sheet Metal Worker
Corn States Sheet Metal Fabricators
10.2013 - 01.2018
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Collaborated with engineering teams to troubleshoot design issues, ensuring optimal fit and function of sheet metal parts.
- Provided support in the repair or modification of existing structures or systems using expert knowledge in sheet metal work.
- Completed projects on time by effectively prioritizing tasks and maintaining focus on work progress.
- Improved project turnaround time, streamlining sheet metal cutting process for custom orders.
- Responded to client feedback by adjusting fabrication techniques, enhancing product satisfaction.
- Maintained a strong reputation for professionalism and craftsmanship through exceptional attention to detail and commitment to customer satisfaction.
Education
Electromechanical Engineering - Wind Energy
Des Moines Area Community College
Ankeny, IA 05.2001 -
Skills
Troubleshooting and repair
Affiliations
Certified water quality specialist, Iowa Veterans Honor Guard,
Antarctica Service Medal ( Navy)
The Antarctica Service Medal is awarded by the United States to individuals who have served or supported U.S. operations in Antarctica.
Timeline
Sales/Field Service Technician
Kinetico Quality Water
11.2022 - 02.2025
Sheet Metal Worker
Corn States Sheet Metal Fabricators
10.2013 - 01.2018
Electromechanical Engineering - Wind Energy
Des Moines Area Community College
05.2001 -
Similar Profiles
Ross WoodRoss Wood
Sales/Field Service Technician at Kinetico Quality WaterSales/Field Service Technician at Kinetico Quality Water
Juvraj SinghJuvraj Singh
Brand Ambassador at Kinetico Water SystemsBrand Ambassador at Kinetico Water Systems
Dmitry GassDmitry Gass
Apprentice at Kinetico Water SystemsApprentice at Kinetico Water Systems