Rossana Arquilla
Flushing,NY
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Skilled Pharmacy Technician offering 20 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations.
Overview
27
27
years of professional experience
Work History
Pharmacy Technician
GALUVI PHARMACY
Corona, NY
02.1999 - Current
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need. Controlled the purchasing and inventory of medicines and miscellaneous merchandise.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Pharmacy Assistant Volunteer
NUEVA LUZ PHARMACY
Jackson Heights, NY
04.2019 - 07.2019
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Operated cash register and other front counter tasks to facilitate daily operations.
- Performed safety checks when dispensing medications to optimize patient safety.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
Chemical Product Manager
IMPORT/EXPORT R-GARMO, C.A
Caracas, Venezuela
01.1998 - 03.1999
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
- Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
- Consulted with buying personnel to determine projected demand for products and services.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
- Assessed vendor products and maintained positive vendor relations.
Pharmacy Regent and Manager
FARMATODO, C.A
Caracas, Venezuela
09.1994 - 11.1996
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Helped achieve pharmacy business objectives by increasing sales and gross margins by 40%.
- Educated patients on proper medication use.
- Managed drug and supply inventories.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Reconstituted oral liquids.
- Supervised and coached team of pharmacy technicians and trainees.
Education
Bachelor of Arts - Learning To Speak, Read And Write English 8levels
American Language Communication Center
New York, NY2004
Bachelor of Business Administration - How To Be A Better Manager
Simon Bolivar University
Caracas-Venezuela1996
Associate of Science - Bachelor of Science in Pharmacy(Pharmacist)
Santa Maria University
Caracas-Venezuela07.1994
Skills
- Bilingual(Spanish/english)
- Computer and Internet literate
- Processing payments
- Prepare bubble packs
- Drug utilization review
- Pharmacy and customer records management
Languages
Spanish
Timeline
Pharmacy Assistant Volunteer
NUEVA LUZ PHARMACY
04.2019 - 07.2019
Pharmacy Technician
GALUVI PHARMACY
02.1999 - Current
Chemical Product Manager
IMPORT/EXPORT R-GARMO, C.A
01.1998 - 03.1999
Pharmacy Regent and Manager
FARMATODO, C.A
09.1994 - 11.1996
Bachelor of Arts - Learning To Speak, Read And Write English 8levels
American Language Communication Center
Bachelor of Business Administration - How To Be A Better Manager
Simon Bolivar University
Associate of Science - Bachelor of Science in Pharmacy(Pharmacist)
Santa Maria University
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