ROSSANA GUERRERO
BUSINESS ADMINISTRATOR
St. Cloud,FL
Summary
Detail-oriented Billing Specialist with over six years of experience in billing operations and compliance management. Skilled in data entry and process optimization, contributing to improved accuracy and customer satisfaction. Eager to leverage expertise in a challenging new role.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Business Administrator
TRUE CLEAR FINGERPRINT
Orlando
01.2022 - Current
- Coordinated office operations and streamlined administrative processes for efficient workflow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Billing Specialist
5J MEDICAL TRANSPORTATION
The Bronx
05.2016 - 01.2022
- Processed billing statements and invoices for timely customer distribution.
- Managed accounts receivable and ensured accurate data entry into systems.
- Assisted in training new staff on billing procedures and software usage.
Immigration Specialist
BALBUENA BUSINESS TRAVEL
New York
02.2013 - 04.2016
- Reviewed documentation for compliance with immigration regulations.
- Provided guidance on immigration policies and procedures to clients.
- Gathered required immigration application documents and assisted with filing.
Education
BACHELOR DEGREE - Tourism And Hospitality Management
SAGRADO CORAZON UNIVERSITY
SAN JUAN, PUERTO RICO06-2008
Skills
- Office administration
- Billing operations
- Customer service
- Data entry
- Compliance management
- Process optimization
- Fluent in English and Spanish
- Microsoft Office
- Excel
- Teams
Certification
Public Notary for the State of Florida
References
References available upon request.
Timeline
Business Administrator
TRUE CLEAR FINGERPRINT
01.2022 - Current
Billing Specialist
5J MEDICAL TRANSPORTATION
05.2016 - 01.2022
Immigration Specialist
BALBUENA BUSINESS TRAVEL
02.2013 - 04.2016
BACHELOR DEGREE - Tourism And Hospitality Management
SAGRADO CORAZON UNIVERSITY