Hi, I’m
Rosse Velazquez
Real Estate Associate
Miami,FL
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
years of professional experience
1
Certification
Work History
Miami Center for Orthodontics
Administrative Associate
03.2022 - Current
Job overview
- Manage appointments, preparing financial contracts and communicating with insurances for verification of benefits as well as following up with claims in process.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established reports to keep track of missing patients and created an effective way of bringing them back on track with their treatment plan.
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Utilize production and deposit reports to track and verify all accounts started were properly recorded and entered into the database.
Comcast
Salesperson
08.2019 - 11.2021
Job overview
- Increased sales and customer satisfaction through personalized servicing.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Demoing our products to customers to help them better understand what we offer.
- Worked to build relationships with customers and built potential for additional sales.
Wamart Supercenter
Asset Protection Associate
02.2018 - 07.2019
Job overview
- Advise and train supervisors on policies, fire codes and OSHA standards for a safer work environment.
- Supervise surveillance, execution of theft deterrents and operation of safe work practices.
- Collaborate with law enforcement for the apprehension and prosecution of shop-lifters and trespassers.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Wrote reports for internal and external crime, burglary, or theft.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Wamart Supercenter
Order Fulfillment Associate
10.2016 - 02.2018
Job overview
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Organized and analyzed reports for expired, cancellations, and satisfaction scores.
- Reduced fulfillment errors by using scanners to quickly pick items to proper bins.
- Trained new associates on basic and advanced shipment procedures.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
Education
Holmes Braddock Senior High School, Miami, FL
High School Diploma
09.2016
Skills
- Bilingual in Spanish and English
- Cash Drawer Management
- Supply Inventory Control
- Issue Response and Resolution
- Multitasking and Time Management
- Customer Relations and Communications
- Computers and Technology
- Administrative Management
- Office Procedures
- Social Media Updating
- Document and File Management
- Confidentiality and Data Protection
Certification
Licensed Real Estate Associate
Timeline
Administrative Associate
Miami Center for Orthodontics
03.2022 - Current
Salesperson
Comcast
08.2019 - 11.2021
Asset Protection Associate
Wamart Supercenter
02.2018 - 07.2019
Order Fulfillment Associate
Wamart Supercenter
10.2016 - 02.2018
Holmes Braddock Senior High School
High School Diploma
Licensed Real Estate Associate
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