ROSSELLA ROMANO
Spring Lake
Summary
Results-driven manager with a strong focus on enhancing customer satisfaction and team leadership. Proven ability to streamline operations and foster client relations, leading to increased loyalty and operational efficiency.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Manager/Special Events Coordinator
Mossuto's Market
Wall Township
06.2009 - 04.2026
- Streamlined daily operations to improve market efficiency and functionality.
- Coordinated vendor relationships to optimize product selection and pricing.
- Managed inventory through strategic display organization for enhanced visibility.
- Oversaw scheduling to ensure optimal staff coverage during peak hours.
- Implemented policies prioritizing customer satisfaction and safety measures.
- Monitored staff performance and resolved issues to uphold operational standards.
- Facilitated team meetings to improve communication and address operational challenges.
- Coached team members to enhance job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Travel Agent
AAA Mid-Atlantic
Bridgewater
05.2006 - 06.2009
- Coordinated international travel arrangements for clients, securing flights, accommodations, and ground transport.
- Researched destinations to provide personalized travel advice and recommendations that enhance client satisfaction.
- Secured bookings with airlines and hotels for seamless travel experiences.
- Assisted clients with visa applications and documentation requirements.
- Managed customer inquiries, delivering prompt responses via phone and email to ensure timely support.
- Created promotional materials to effectively showcase travel packages and offers, increasing client interest.
- Negotiated with airlines to secure optimal fares for customers.
- Maintained up-to-date knowledge of travel advisories and regulations.
Travel Agent
American Express Travel
Bedminster
06.2002 - 06.2005
- Advised clients on travel destinations and package options to maximize satisfaction.
- Researched and booked flights, hotels, and rental cars for seamless travel experiences.
- Managed client itineraries and documentation to ensure accuracy before departure.
- Coordinated group travel arrangements for corporate clients, streamlining logistics.
- Collaborated with suppliers to negotiate pricing and secure discounted rates.
- Updated client profiles with preferences and past trips to personalize service.
- Assisted clients with travel insurance options and claims processing efficiently.
- Provided comprehensive travel information regarding passports, visas, and accommodations.
Airport Customer Service Representative
Continental Airlines
Newark
06.1996 - 05.2000
- Resolved customer complaints promptly through effective communication and problem-solving.
- Promoted high customer satisfaction by providing knowledgeable and friendly service.
- Educated passengers on airline policies and travel regulations to ensure compliance.
- Managed bookings and customer information using reservation systems for efficiency.
- Handled baggage claims, coordinating with ground staff for timely resolutions.
- Collaborated with team members to ensure efficient check-in processes.
- Implemented innovative methods to streamline customer service operations.
- Prepared CRM reports to identify issues and enhance service delivery.
Education
Associate of Arts - Fashion Merchandizing And Design
ICS International Corepsondance School
Scranton06-1989
Skills
- Streamlining operations
- Customer satisfaction
- Inventory management
- Staff scheduling
- Client relations
- Complaint resolution
- Effective communication
- Team leadership
- Time management
- Strategic planning
- Problem solving
- Staff training and development
- Customer relationship management (CRM)
- Event marketing
- Vendor management
- Contract negotiation
Languages
English
Professional
Italian
Professional
Certification
- certified sandals resorts and FIT's
Timeline
Manager/Special Events Coordinator
Mossuto's Market
06.2009 - 04.2026
Travel Agent
AAA Mid-Atlantic
05.2006 - 06.2009
Travel Agent
American Express Travel
06.2002 - 06.2005
Airport Customer Service Representative
Continental Airlines
06.1996 - 05.2000
Associate of Arts - Fashion Merchandizing And Design
ICS International Corepsondance School