Rosselyn Koo
Stamford,CT
Summary
Adept at enhancing customer experiences and streamlining office operations, I leveraged my time management and customer service skills at Family Dental Practice to significantly improve appointment scheduling efficiency. My collaborative spirit and problem-solving abilities have consistently supported team success and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Front Desk/ Receptionist
Family Dental Practice
Stamford, CT
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
City Mail Carrier
USPS
Stamford, CT
04.2022 - 08.2023
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
Receptionist
Carlton Plaza
Stamford, CT
10.2016 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma - Comercial Secretary
Liceo Canadiende
Guatemala Cry 10.2007
Skills
- Customer service
- Time management
- Attention to detail
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Office organization
- Sensitive information handling
- Work prioritization
- Guest relations
Accomplishments
- Achieved Result through effectively helping with Task.
- Citizen of the United States of America, I have an SSN that I can provide.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk/ Receptionist
Family Dental Practice
08.2023 - Current
City Mail Carrier
USPS
04.2022 - 08.2023
Receptionist
Carlton Plaza
10.2016 - 04.2022
High School Diploma - Comercial Secretary
Liceo Canadiende